Carolyn Farinas

Accomplished and achievement-oriented administrative specialists providing consistent approachable customer service and a full range of general office support. Demonstrated ability to manage completing deadlines and priorities with excellent organization, communication, and interpersonal skills. Ability to generate rapport and establish a form of relationship with any individual of any level as well as with internal/external business partners.

Committed to quality service and performed responsibilities with professionalism & ethics even under extreme pressure while implementing standards and procedures.

Customer Service Care Specialist II - Cox Automotive/ Vitu California - Vitu California

(2019-07 - 2025-03)

• Outbound calls called customer for odometer statements, also emailing odometer statement to customers, printing odometer statements letter highlighting and putting them in the outgoing mail bin
• Also called dealerships for Title correction.

Customer Service/Administrative Assistant - Express Employment Professionals - Honolulu, HI

(2010-03 - 2011-06)

• Answer telephones, direct calls, and take messages.
• Compile, copy, sort, and file records of office activities, business transactions and other activities.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.
• Receive payment by cash, check, credit cards, vouchers, or , sort and automatic debits.
• Issue receipts, refunds credits, or change due to customers.
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
• Review files, records, and other documents to obtain information to respond to requests.
• Utilized a personal computer to provide flight printouts to staff as needed.
• Greeted and escorts distinguished persons to lounger or waiting area.
• Transport special passengers between lobby and boarding area, using electric cart.
• Gave aid to ill or injured passengers and obtains medical assistance.
• Assisted elderly persons and unaccompanied children in claiming personal belongings and baggage.

Cashier - Target - Great Land California

(2002-10 - 2003-06)

• Operated cash register to itemize and total customer's purchases.
• Reviewed price sheets to note price changes and sale items.
• Collected cash, check, or charge payment from customer and make change for cash transactions.
• Stocked shelves and marks price on items.
• Counted money in cash drawer at beginning and end of work shift.

Medical Records Clerk - California Pacific Medical Center - San Francisco California

(2002-10 - 2003-06)

• Prepared folders and maintained records for newly admitted patients.
• Reviewed medical records for completeness, assemble records into standard order, and file records in designated areas according to applicable alphabetic and numeric filing system.
• Locates, sign out, and delivered medical records requested by hospital departments.
• Compiled statistical data to include, admissions, discharges, deaths, births, and types of treatment provided.
• Operated computer to enter and retrieve data and type correspondence and reports.

Human Resources Clerk - Kaiser Permanente - Honolulu Hawaii

(1997-05 - 1999-01)

• Processed employment applications and assists in other employment activities as needed.
• Updated employee files to document personnel actions and to provide information for payroll and other uses.
• Examined employee files to answer inquiries and provided information to authorized persons.
• Compiled data from personnel records and prepared reports using a computer.

High School Graduate - General Studies - RadFord Honolu Hawaii

General Studies - Heald Business College