Operations and Customer Service Management
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As the child of Irish immigrants, I approach life’s challenges with the same Celtic resilience and determination that have been passed down through generations. As a first-generation North American, I bring a strong work ethic, unwavering drive, and the perseverance to succeed. As a single mother of a transgender child, I offer an open heart, compassion, and a deep commitment to fostering understanding and inclusion.
Furthermore, my background as a former competitive bodybuilder has instilled in me discipline, strength, and self-awareness—values that have shaped my personal and professional journey.
After 25 years of success in management, my experience speaks for itself. Yet, it is my personal story—marked by overcoming adversity and embracing challenges—that truly distinguishes me from other candidates.
With over 25 years of experience in management, a background in operations, team management, customer service, and a deep commitment to creating exceptional, personalized experiences, I am confident that my skills and values align perfectly with your desire for out of the box thinkers, problem solvers and collaborators.
As a former certified personal trainer and now, a leader of a team of 120+, I have developed a keen ability to be in tune with the physical, mental, and emotional needs of clients. I consistently prioritize listening to guests, addressing their concerns, and offering additional services to enhance their experience. This approach has allowed me to create an environment of trust and satisfaction—critical components in ensuring that every interaction leaves a lasting, positive impression.
In my current and previous role, I turned around a location’s negative NPS and reviews, transforming them into positive scores while also making the location EBITA positive. This success was driven by a holistic approach that focused not only on customer satisfaction but also on operational excellence, including safety, cleanliness, and a proactive approach to addressing areas of loss and theft.
In addition to improving customer satisfaction, I have always focused on community outreach and engagement, driving new business through partnerships and events that resonate with the local community. These efforts helped to foster a loyal customer base and increased retention. My passion for creating a welcoming and supportive environment extends to both customers and employees, where I have consistently fostered a culture of transparency, integrity, and continuous improvement.
BA from Clark College, 2005
