Wholesome Family Medicine, Klamath Falls, Oregon
Independently Contracted Bookkeeper, October 2020 – Present
- Categorize and match transactions in QuickBooks Online bank feed.
- Run reports and make journal entries to correct errors.
- Communicate with client to ensure all needs are met.
- Use time management skills to ensure work is completed within deadline.
Farmers Insurance C. Mabee Agency, Klamath Falls, Oregon
Insurance Agent/Office Manager, March 2024 – December 2024
- Manage daily office operations, including opening and closing office, answering phones, and clerical work.
- Cash handling, including taking and logging payments, giving change, and making daily bank deposits.
- Work with clients to determine their specific insurance needs, offer appropriate home and auto insurance policies, and explain coverages.
- Assist clients with filing insurance claims.
- Work with lenders to ensure all interested parties are documented on insurance policies.
Jack in the Box, Klamath Falls, Oregon
Team Leader, January 2019 – March 2020 and August 2020 – November 2020
- Motivate and train crew members.
- Accurately take and expedite specific orders while delivering excellent customer service.
- Correctly and accurately handle cash and make change.
- Demonstrate general food prep and safety knowledge.
- Cleaning and janitorial duties including washing dishes, sweeping, mopping, and scrubbing.
NEW/Asurion, Klamath Falls, Oregon
Case Management Representative, October 2008 – March 2015
- Deliver excellent customer service and communication skills to a sensitive customer group.
- Specialized troubleshooting for new products.
- Collect data to identify trends.
- Take leadership role as a Point of Contact for the department.
NEW/Asurion, Klamath Falls, Oregon
Customer Care Representative, June 2006 – October 2008
- Confer with customers over the phone to identify and resolve technical complaints.
- Accurately document customer interactions.
- Correctly utilize system tools.
Burger King, Klamath Falls, Oregon
Drive Thru Clerk, December 2005 – June 2006
- Deliver fast and friendly service.
- Accurately take and expedite specific orders.
- Correctly and accurately handle cash and make change.
- Demonstrate general food prep and safety knowledge.
- Cleaning and janitorial duties including washing dishes, sweeping, mopping, scrubbing, and cleaning and maintaining bathrooms.
