EMS Dispatcher - Portsmouth Regional Hospital - Portsmouth, NH
(2025-04 - 2026-01)
- Facilitated quick communication of emergencies to supervisors.
- Supported individuals in high-stress situations.
- Acted as the primary dispatcher for high-impact events.
Call Center Representative - American Airlines Headquarters - Fort Worth, TX
(2013-08 - 2024-02)
- Generated a 100% improvement in customer feedback scores.
- Improved service delivery.
- Provided efficient solutions on every call.
- Significantly improved customer satisfaction ratings.
- Maintained high-quality scores.
Customer Service Specialist - ADT - Rochester, NY
(2011-09 - 2013-04)
- Improved overall service experience.
- Resolved escalated customer complaints.
- Effectively mitigated at-risk customer situations.
Front End Supervisor - Barnes and Noble - Irving, TX
(2000-10 - 2011-01)
- Created shift schedules.
- Partnered with community organizations.
- Focused on front-line staff training.
- Identified top-performing employees.
- Monitored store performance metrics.
- Investigated and resolved daily customer complaints.
- Delivered superior service.
- Maintained cash accuracy.
- Conducted daily audits.
- Collaborated with department managers on product placement strategies.
- Boosted customer loyalty.
- Ran local promotions.
- Built a strong, diverse front-end team.
- Scheduled regular performance check-ins.
Accounts Receivable Clerk - Sabre/AMR - Fort Worth, TX
(1996-10 - 2002-02)
- Reconciled client payments.
- Assisted with strategic financial planning.
- Ensured the accuracy of financial records.
- Implemented early payment discounts.
- Ensured compliance with federal billing regulations.
- Contributed to a successful outcome.
