Administrative Assistant at Morgan State University (2023-01 – Present)
Legal Secretary
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence, ensuring timely communication and efficient mail handling.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Monitored office supplies inventory and ordered supplies, maintaining seamless office operations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Recorded and organized data in spreadsheets and databases for efficient information management.
- Ensured accuracy and completeness of documents by editing and proofreading content.
- Handled multiple tasks simultaneously, maintaining accuracy and timeliness in completion.
Legal Secretary at Shaughnessy Law Office PLLC (2016-12 – 2022-12)
- Coordinated mailing and delivery of important legal correspondence to clients, witnesses, and court officials.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Maintained the master calendar for client appointments and court appearances.
- Set up and maintained physical and electronic filing systems.
- Organized and maintained law libraries, documents and case files.
- Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, and proper formatting.
- Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
- Processed and distributed invoices to bill clients.
- Managed receipt and distribution of all incoming mail to ensure prompt communication within the office.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Created and tracked all expenses and client account codes using Clio Legal Software.
- Optimized attorney productivity through expert coordination of travel arrangements and calendar management.
- Maintained functionality of office equipment and ensured adequate supply levels to facilitate smooth operations.
- Assisted in maintaining department attorney personnel files with the utmost confidentiality.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Answered and directed calls using multi-line switchboard.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Senior Caregiver at Homeinstead Senior Caregiver (2011-04 – 2016-11)
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported patients and families emotionally, fostering resilience and coping strategies during challenging times.
- Enhanced well-being of elderly patients through companionship and active listening.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Documented patient care activities accurately to ensure compliance with regulatory standards and facilitate effective care coordination.
- Participated in ongoing training opportunities to stay current on best practices and industry trends in senior care.
Executive Secretary at Federal Bureau Of Investigation (FBI) (1987-08 – 2011-03)
- Coordinated travel arrangements and assembled documents for management and executive meetings, ensuring seamless logistics.
- Managed daily calendar for five FBI agents, optimizing schedule for effective time management.
- Maintained executives' schedules for optimal productivity.
- Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
- Organized corporate and office meetings for up to fifteen team members.
- Received and screened high volume of internal and external communications, including email.
- Set up and oversee administrative policies and procedures for offices or organizations.
- Maintain a Top Secret Clearance to handle Top Secret documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Prepared agendas and minutes for meetings, enhancing efficiency and ensuring participants were informed.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
