Carolyne Tsilimos

Dedicated and adaptable professional with over 10 years of experience spanning customer service, administrative support, and detailed data analysis. Known for a strong attention to detail, analytical thinking, and a collaborative mindset. Proven ability to resolve discrepancies, safeguard confidential information, and support fast-paced operations. Passionate about contributing to organizations where quality, efficiency, and integrity are top priorities

STAY-AT-HOME PARENT / HOUSEHOLD ADMINISTRATOR - HOUSEHOLD MANAGEMENT - Delaware, OH

(2019-07)

• Operations & Scheduling: Manage daily schedules, appointments, and transportation logistics for a busy household, ensuring seamless time management and efficiency.
• Financial Budgeting: Oversaw household financial planning, including budget allocation, expense tracking, and cost-efficient purchasing strategies.
• Crisis Management & Resolution: Maintained a calm, analytical approach to daily problem-solving, behavioral management, and conflict resolution under high-pressure scenarios.
• Project Management: Coordinated household projects, vendor communications, and long-term planning with strict attention to detail and timelines.

GOVERNMENT LOGGING DISCREPANCY ANALYST - PARALLON HCA - Orange Park, FL

(2014-08 - 2019-07)

• Data Management: Maintained patient account data for government claims (Medicare, Medicaid, Tricare) per regulatory standards.
• Discrepancy Resolution: Researched and resolved complex billing and government claim log discrepancies.
• Coding Analysis: Audited medical documentation to verify correct ICD-10, CPT, and HCPCS code assignments.
• Claim Investigation: Investigated missing or denied claims to identify root causes and implement corrective actions.
• Collaboration: Partnered with coding, billing, and compliance teams to ensure accurate payer documentation.
• Systems & Reporting: Tracked claims via Parallon/HCA software and generated logging trend reports for management.
• Compliance & Metrics: Maintained up-to-date knowledge of healthcare regulations while consistently meeting productivity goals.

COLLECTIONS REPRESENTATIVE - CITIBANK - Jacksonville, FL

(2012-01 - 2012-03)

• Administrative Excellence: Managed front-desk operations, answered calls, and provided administrative support to faculty and staff.
• Records & Operations: Maintained accurate and confidential student records while assisting with daily school operations.

SERVER - STEAK N' SHAKE

(2009-06 - 2012-01)

• Customer Service: Delivered high-quality customer service in a fast-paced environment.
• Budgeting and Management: Managed cash handling and trained new team members on service expectations.

Bachelor of Arts - Psychology & Sociology - University of North Florida (2014)

Associate of Arts - Nursing & Biology - Florida State College at Jacksonville (2012)

Medical Terminology, Human Anatomy I & II - Florida State College at Jacksonville

Associates - Veterinary Technology - Columbus State Community College