Carrie Kaecker

Collection specialist with proven experience in auto and credit card collections.

Experience leading a team and able to work well with others. Established track record in locating and repossession of bank auto collateral. Excellent written and verbal communication skills. Looking to bring this experience to help accomplish company objectives and expand on my knowledge and skills.

Senior Allied Skip Representative - Location Services

(2024-01)

• Skip trace to locate auto collateral for banks and credit unions
• Assign autos out for repossession
• Outbound calls to customers and families and friends of customers

Loan Resolution Specialist - Dividend Finance / 5th Third Bank

(2023-08 - 2024-01)

• Collection on 0-89 day past due solar and home improvement loans
• Inbound and Outbound calls to loan customers
• Explain the credit reporting and lien process on properties
• Process temporary payment reduction hardships
• Secure payments over the phone using debit or checking account (ACH)
• Light skip tracing

Credit Specialist - Litigation Services

(2021-09 - 2023-05)

• Managed all portals and portal clients
• Inbound and outbound calls to attorneys
• Secure payments via phone on past due accounts
• Read transcripts to resolve billing disputes
• Assisted in accounting disputes

LEGAL ASSISTANT - THE DEGRASSE LAW FIRM

(2021-04 - 2021-09)

• Inbound and outbound calls to American Express card holders and attorneys
• Set up payment arrangements and settlements
• Secure payments via phone on past due accounts
• Explain litigation process to card holders
• Draft and submit documents for settlements and judgements

INVESTIGATOR/SKIP TRACER - FLYING "A"

(2018-10 - 2020-09)

• Skip trace to locate auto collateral for banks and credit unions
• Assign autos out for repossession
• Outbound calls to customers and families and friends of customers

LOAN SERVICING SUPERVISOR - RIGHT SIZE FUNDING

(2017-09 - 2018-10)

Supervised a team of 7 collectors for past due auto loans

• Responsible for scheduling and covering time off requests
• Trained and provided support for team
• Handled escalated calls that required a supervisor
• Secured payments and extensions on past due accounts
• Responsible for reporting on number of calls made and dollars collected by team

COLLECTION SPECIALIST - WESTERN FUNDING

(2016-07 - 2017-09)

• Collections on 90 day past due auto loan accounts
• Answered incoming & made outbound calls
• Skip trace to locate vehicles for repossession
• Secured payments and extensions on past due accounts

PRIMARY CARE PROVIDER

(2011-11 - 2016-07)

REPOSSESSION SPECIALIST - PRA

(2009-10 - 2011-11)

• Collections on 90 days past due auto loan accounts
• Answered incoming & made outbound calls
• Skip trace to locate vehicles for repossession
• Secured payments and extensions on past due accounts

DIPLOMA - General Education Requirements - ANTELOPE VALLEY HIGH SCHOOL (1993-06)