Carrie Williams

Senior Human Resources professional with progressive responsibility supporting large, multi-unit operations. Trusted partner to executive and field leadership across employee relations, compliance, workforce planning, and talent strategy. Proven experience supporting up to 42 locations and 1,200 employees in fast-paced, operational environments.

HR Generalist - M&M Custard, LLC – Freddy's Frozen Custard & Steakburgers (Franchisee)

(2023-01)

• Primary HR partner for up to 42 restaurant locations and approximately 1,200 employees.
• Advise executive and field leadership on employee relations, investigations, corrective action, and terminations.
• Lead performance management processes including coaching, documentation, and improvement plans.
• Develop and maintain HR policies, procedures, and compliance documentation.
• Support workforce planning, onboarding strategy, and leadership development initiatives.
• Lead full-cycle recruiting strategy for hourly and management roles across multi-unit operations.
• Support employer branding, HR communications, and recruiting campaigns.

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Associate of Arts - Human Services - Genesee Community College