Leasing Consultant at Pegasus Residential (2024-12 – Present)
- Assisted residents with lease applications and inquiries.
- Conducted property tours for prospective tenants.
- Maintained accurate records of tenant information and lease agreements.
- Collaborated with team members to enhance resident satisfaction initiatives.
- Handled maintenance requests and coordinated service appointments.
- Utilized property management software for tracking leasing activities.
- Developed marketing materials to promote available units effectively.
- Responded promptly to resident concerns and resolved issues efficiently.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Checked rental eligibility by following company's verification process.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
Leasing Professional at Roscoe Management Co. (2024-06 – 2024-12)
- Efficient in Yardi, Blue Moon, and RealPage.
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Conducted informative and personalized tours, resulting in new leases.
- Processed applications by conducting background checks and verifying references.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Contacted and followed up with tenants on renewal notices.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Administrative Assistant at A&S Paving (2021-02 – 2023-12)
- Create invoices and send them to the buyer in a timely manner.
- Coordinate jobs with suppliers so materials are on-site, and jobs are done efficiently.
- Track the use of resources.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server at French Market Restaurant (2018-11 – 2021-01)
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
