Director of Care Transitions - WellSpace Health
(2024-04)
Provide strategic leadership for 24/7 Care Transitions, Recuperative Care, and Street Medicine programs serving unhoused and medically complex populations. Direct multidisciplinary clinical and operational teams while overseeing program strategy, regulatory compliance, operational performance, quality improvement, financial stewardship, and cross-sector partnerships to improve access to care and patient outcomes.
- Provide executive oversight for multi-site clinical operations, ensuring delivery of high-quality, patient-centered services for medically and socially complex populations.
- Lead strategic initiatives supporting CalAIM, Enhanced Care Management (ECM), and whole-person care models to improve care coordination, reduce avoidable utilization, and strengthen transitions across the continuum of care.
- Direct multidisciplinary teams by establishing operational priorities, workforce development strategies, standardized workflows, and performance expectations that promote quality, accountability, and regulatory compliance.
- Develop and implement clinical policies, standard operating procedures (SOPs), and quality improvement initiatives to strengthen operational consistency, patient safety, and organizational readiness for regulatory and accreditation reviews.
- Oversee program budgets, staffing models, resource allocation, and operational planning to support sustainable program growth while maintaining high standards of clinical excellence.
- Build and strengthen collaborative partnerships with hospitals, managed care organizations, county agencies, and community-based organizations to expand access to services and improve care transitions for vulnerable populations.
- Utilize operational data, quality metrics, and performance indicators to inform executive decision-making, identify improvement opportunities, and drive continuous operational excellence.
Operations Manager, CalAIM Programs - WellSpace Health
(2023-05 - 2024-04)
Directed multi-site operations across diverse supportive service programs, providing strategic leadership to managers, supervisors, and frontline teams within a complex, matrixed healthcare environment. Partnered with executive leadership to translate organizational strategy into scalable operational processes, ensuring regulatory compliance, operational excellence, workforce engagement, and high-quality service delivery.
- Led daily operations across multiple supportive service programs, driving operational consistency, regulatory compliance, and continuous quality improvement.
- Designed and implemented standardized operational workflows, policies, and training programs that improved efficiency, staff onboarding, and organizational performance.
- Established performance metrics, operational dashboards, and accountability measures to support data-driven decision-making and monitor key performance indicators (KPIs).
- Partnered with executive leadership to identify operational risks, develop mitigation strategies, and support strategic planning, capacity management, and program expansion initiatives.
- Optimized staffing models, workflow design, and resource allocation to improve productivity, enhance service delivery, and support sustainable program growth.
- Collaborated with cross-functional leaders to implement process improvements that strengthened financial performance, revenue capture, and operational effectiveness.
- Fostered a culture of collaboration, accountability, and continuous improvement by mentoring leaders and supporting professional development across multidisciplinary teams.
Program Manager, Enhanced Care Management (ECM) - WellSpace Health
(2020-04 - 2023-05)
Led the implementation, growth, and ongoing operations of the Enhanced Care Management (ECM) program in alignment with DHCS and CalAIM requirements. Directed supervisors and a multidisciplinary team of more than 35 case managers delivering whole-person, person-centered care to high-acuity members while ensuring operational excellence, regulatory compliance, quality performance, and contractual requirements.
- Spearheaded the implementation and expansion of Enhanced Care Management services, establishing standardized workflows, policies, and operational processes to support scalable program growth.
- Directed supervisors and more than 35 case managers, fostering a high-performing, collaborative culture focused on quality, accountability, and patient-centered care.
- Designed and implemented quality assurance, performance monitoring, and auditing processes to improve documentation accuracy, regulatory compliance, and program outcomes.
- Developed and delivered clinical and operational training programs to strengthen staff competency, support CalAIM and DHCS compliance, and promote consistent care delivery.
- Collaborated with managed care organizations, community-based partners, and internal leadership to improve care coordination, address social determinants of health, and enhance member engagement.
- Utilized program data, quality metrics, and key performance indicators (KPIs) to evaluate performance, identify improvement opportunities, and inform strategic operational decisions.
- Presented program performance, quality initiatives, and operational recommendations to executive leadership and external stakeholders to support organizational planning and continuous improvement.
Residential Rehabilitation Specialist - Bay Area Community Services
(2017-08 - 2020-04)
Coordinated recovery-oriented services for adults experiencing serious mental illness, substance use disorders, and housing instability. Facilitated crisis intervention, discharge planning, community reintegration, and interdisciplinary care coordination to promote recovery and independent living.
On Call Mental Health Recovery Specialist II - Telecare Psychiatric Health Facility
(2016-04 - 2017-08)
Delivered trauma-informed, person-centered care within an acute psychiatric treatment setting, supporting individuals with complex behavioral health and co-occurring conditions. Collaborated with multidisciplinary treatment teams to implement individualized care plans, promote stabilization, and facilitate safe transitions across the continuum of care.
