Director of Community Programs at United Cerebral Palsy-Center for Disability Services (2019-09 – Present)
- Supervise a team of 7 direct support professionals, 4 self-directed assistants, and 15 in-home respite staff.
- Manage a caseload of 35 clients in Community Day Services, 115 clients in Home-Based Services, and 30 clients in In-Home Respite.
- Conduct interviews and hire applicants for program positions, ensuring proper documentation and maintenance of employee files.
- Utilize Paylocity for timekeeping and payroll management for all staff.
- Provide coaching and administer corrective actions in accordance with Union contracts.
- Oversee departmental budgets, ensuring appropriate spending, receipt management, and reporting to the accounting department.
- Develop, implement, and evaluate client outcomes and overall program effectiveness.
- Ensure compliance with state and local regulatory funding agencies for all programs.
- Participate in the admission and discharge processes for clients, including interviewing, screening, and evaluating referrals.
- Complete necessary assessments and reports as required by the department.
- Design and create life enrichment activities and opportunities for clients in programs.
- Lead staff training initiatives and support employee development.
- Enter billing for each department using ROCS, addressing billing errors and rejections promptly.
- Serve as a liaison between programs and the community to foster positive relationships, enhance program visibility, and support the agency's mission.
- Supervise staff scheduling to maintain appropriate staff-to-client ratios.
- Participate in relevant committees, including Quality Assurance, Safety Committee, and Human Rights Committee, and attend monthly board meetings.
- Conduct quarterly performance reviews for each department and prepare any requested reports for state compliance.
- Ensure adherence to CARF, BALC, IDPH, IDHS, and OIG regulations and standards.
- Maintain a safe, clean, and productive environment for clients enrolled in Community Day Services.
Human Resources Assistant at HIROSE ELECTRIC USA (2019-01 – 2019-09)
- Assess applicants' skills through the administration of tests and assessments.
- Schedule and prepare pre-employment screenings and necessary documentation.
- Participate in staff orientation and training as assigned.
- Engage in job fairs and other recruitment events to attract potential candidates.
- Compile and analyze employee data to generate reports.
- Maintain accurate employee information and filing systems.
- Perform receptionist duties, including greeting visitors both in person and over the phone, relaying messages, managing mail/packages, maintaining office equipment, and ordering supplies.
- Uphold employee confidentiality and protect organizational integrity by safeguarding human resource information.
- Contribute insights regarding organizational standards and policies.
- Stay informed by attending educational workshops and seminars.
Customer Accounts Manager at HIROSE ELECTRIC USA (2017-09 – 2019-01)
- Manage and support customer accounts across all areas of the business.
- Provide customers with essential information related to their business needs, including purchase orders and receipt confirmations, shipment and delivery confirmations, stock checks and inventory control, open order reports and other relevant customer spreadsheets, and status updates and reports on orders.
- Ensure the accuracy and submission of essential documents, such as shipping notices, commercial invoices, packing lists, return material authorizations, and customer forecasts.
- Perform additional duties as assigned.
Community Services Coordinator at Cornerstone Services (2013-05 – 2017-03)
- Managed a team of 21 employees within the department to ensure the delivery of high-quality services to consumers.
- Oversaw scheduling for the department, including staff assignments and meetings.
- Accounted for daily timekeeping and payroll using ADP.
- Conducted interviews, hired, and trained new employees.
- Provided coaching and administered disciplinary actions as necessary to support employee development.
- Managed the department budget and was responsible for tracking all financial transactions.
- Entered and maintained pertinent data and information in computer systems and files.
- Ensured compliance with CARF, DHS, DPA, DPH, and other regulatory agencies, as well as adherence to agency policies and procedures.
- Served as the primary contact for tours and inquiries regarding the department's services.
- Represented the agency at job fairs to recruit new employees.
- Coordinated and participated in life enrichment activities for clients served by the department.
- Assisted the Director in designing community-based and in-house options for individuals, focusing on community inclusion and client engagement.
- Planned and implemented programs and activities both on-site and in the community for individuals served.
- Maintained the program evaluation system for the Community Support Services division.
- Contributed to the development of the curriculum and programs for the Personal Enrichment Program site.
- Served as a group leader for two agency committees aimed at enhancing leadership and identifying alternative day programming for individuals.
- Participated in fundraising efforts and collaborated closely with the development department to achieve successful outcomes.
- Restructured the program model to promote greater client engagement, participation, and work/volunteer opportunities.
- Acted as Qualified Intellectual Disability Professional (QIDP) for clients from other agencies attending the Personal Enrichment Program site for day programming.
- Performed case manager and receptionist duties as needed.
- Undertook additional tasks as assigned by the Community Support Services Director and/or Vice President of Operations.
Case Manager at Cornerstone Services (2009-08 – 2013-05)
- Completed and organized case records, ensuring all required documentation and data are accurate and up to date.
- Conducted formal annual and semi-annual meetings with the Interdisciplinary Team to evaluate client progress and revise individual program plans as needed.
- Developed objectives for individuals on my caseload and ensured proper implementation of these goals and objectives.
- Actively participated in activities with clients both in the day program setting and within the community.
- Ensured the timely and accurate preparation of reports required for case files and by monitoring agencies.
- Attended Case Record Review/Program Quality Assessment Committee meetings, special team meetings, and all program meetings as directed.
- Facilitated the intake and discharge processes for individuals assigned to the day program.
- Managed individual budgets for consumers within the program.
- Served as the receptionist and provided support to other case managers as assigned.
- Performed additional duties as needed.
