Cassandra Matz
Reliable Hardworking Professional And Determined
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About
I am a hard working, reliable, determined and want to progress and advance in any job. I was recently sought employment and ready to out everything into work without distractions. I can work in any fast pace environment and succeed. I am use to doing different tasks and any problems arise come up with solutions. I wont disappoint any employer I want long term not short I want a career not just another job.
Experience
CASSANDRA MATZKE
RETAIL SHIFT LEAD | STORE OPERATIONS | CUSTOMER SERVICE LEADERSHIP
Ohio | Phone: [Not Provided] | Email: [Not Provided]
EXECUTIVE PROFILE
Retail operations and shift leadership professional experienced in high-volume store environments, team coordination, cash control, customer experience, scheduling support, inventory, and daily execution. Recognized for maintaining operational discipline while keeping teams focused, customers supported, and store standards consistently met. Brings a practical, hands-on leadership style with strong judgment, communication, and problem-solving skills.
CORE LEADERSHIP COMPETENCIES
Retail Operations
Shift Leadership
Customer Experience
Cash Control & Reconciliation
Team Supervision
Scheduling & Coverage
Inventory & Merchandising
Problem Solving
Food Service Operations
PROFESSIONAL EXPERIENCE
SHIFT LEAD / STORE OPERATIONS LEAD | Speedway
Ohio • 2025–2026
Directed daily retail operations in a high-volume convenience store environment, maintaining service, workflow, and execution standards.
Led teams of 3–8 employees through task delegation, shift coordination, workflow management, and peak-period coverage.
Managed register operations, cash handling, balancing, and end-of-shift reconciliation with strong accuracy and accountability.
Supported employee scheduling and staffing coverage to maintain operational continuity during high-demand periods.
Supported inventory management, ordering, merchandising, and stock control while reducing discrepancies through improved tracking.
Maintained store safety, cleanliness, food-service, and operational standards.
Resolved customer concerns professionally and efficiently, protecting customer satisfaction and store experience.
Supported food-service operations during peak rush periods with emphasis on speed, accuracy, and quality.
HOUSEHOLD OPERATIONS MANAGER | Transferable Leadership Experience
Ohio • 2009–2024
Managed complex household operations encompassing budgeting, scheduling, logistics, purchasing, and daily organization.
Coordinated multi-person schedules and structured routines in a high-responsibility environment.
Provided structured homeschooling support during COVID-19, demonstrating adaptability, planning, and organization under changing conditions.
Managed online buying, resale, inventory turnover, and digital marketplace activities.
Coordinated recurring local service operations, including scheduling and customer communication.
CUSTOMER RELATIONS & SALES ASSOCIATE | Expo Jordan Exchange
Madison, OH • 2008–2009
Managed customer scheduling, appointments, follow-up communication, and service coordination.
Delivered customer support and resolved concerns to strengthen satisfaction and retention.
Supported sales, marketing outreach, customer engagement, and daily business operations.
Maintained organized records and consistent administrative follow-through.
RETAIL SALES ASSOCIATE | Slam Jams
North Olmsted, OH • 2007–2009
Processed cash transactions accurately while delivering professional customer service.
Supported merchandising, product presentation, inventory organization, and sales-floor readiness.
Used upselling and promotional sales techniques to support revenue growth.
Maintained a clean, organized, customer-ready retail environment.
FOOD SERVICE ASSOCIATE | Gheppeto’s / Platinum
Cleveland, OH • 2006–2008
Provided fast, accurate customer service in a high-volume food-service environment.
Prepared and assembled orders efficiently while maintaining quality standards.
Supported order processing, front-of-house operations, and customer interaction.
Maintained cleanliness and sanitation standards.
LEADERSHIP VALUE
Operational discipline • Customer-first leadership • Team coordination • Cash accountability • Fast-paced decision making • Conflict resolution • Inventory awareness • Communication • Execution under pressure
Education High School Graduate 2007 Mentor High
Education
Graduated high-school in 2007
