Cassandra Montes

Bilingual Compassionate and detail-oriented Medical Assistant with a strong background in customer service and administrative support, complemented by formal training in Medical Assisting and Certified Nursing Assistance. Experienced in fast-paced environments, including school office and retail settings, with proven skills in organization, problem-solving, and effective communication. Possess foundational clinical knowledge, patient care experience, and a strong commitment to delivering high-quality support to patients and healthcare teams with professionalism and empathy.

Medical Assistant - VoltaMed Clinic/ Urgent Care

• Performed front and back office medical assistant duties.
• Roomed patients and took vital signs.
• Recorded patient medical history in the EMR.
• Assisted providers during exams and procedures.
• Performed blood draws (phlebotomy).
• Collected and prepared lab specimens.
• Performed rapid tests and other basic lab procedures.
• Administered injections and medications as directed.
• Scheduled appointments and checked patients in and out.
• Verified insurance and updated patient records.
• Answered phones and assisted patients with questions.
• Maintained accurate medical records and followed HIPAA guidelines.
• Cleaned and stocked exam rooms and medical supplies.
• Provided friendly, compassionate patient care.

Work Study Employee - American Career College - Ontario, CA

• Answered and returned phone calls, providing accurate information and directing inquiries appropriately
• Assisted managers and teachers with administrative tasks, including printing, scanning, and filing documents
• Supported students by addressing concerns and helping resolve issues efficiently
• Maintained organized records and ensured confidential information was handled properly
• Performed general office upkeep and cleaning duties
• Developed strong communication, multitasking, and problem-solving skills in a fast-paced environment

Caregiver - Private Care - Pomona, CA

• Assisted with daily living activities, including eating, dressing, and personal care.
• Monitored and recorded blood glucose levels.
• Assisted with meal preparation and feeding as needed.
• Reminded client to take medications as directed.
• Provided companionship and emotional support.
• Assisted with mobility and transfers.
• Helped with light housekeeping and laundry.
• Prepared meals based on dietary needs.
• Monitored changes in the client's condition and reported concerns to family.
• Maintained a clean, safe, and comfortable home environment.
• Accompanied the client to appointments and errands, as needed.
• Assisted with bathing, grooming, and hygiene.

Retail Associate - Marshalls - Chino, CA

• Provided excellent customer service by assisting customers, addressing concerns, and ensuring a positive experience
• Maintained inventory by restocking merchandise and organizing displays to support store operations
• Ensured cleanliness and organization of work areas in compliance with company standards
• Operated cash register, processed transactions accurately, and handled cash responsibly

High School Diploma - Garey High School

CNA Program - Certified Nursing Assistance - Prestige College

Medical Assistant - Medical Assisting - American Career College