OPERATIONS & CUSTOMER EXPERIENCE LEADER
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I'm an operations leader who enjoys building efficient processes, developing teams, and creating positive customer experiences. I thrive in fast-paced environments where organization, collaboration, and problem-solving are essential. I value accountability, continuous improvement, and leading by example, and I take pride in helping teams succeed while achieving organizational goals.
I have more than 25 years of leadership experience managing hospitality, resort, property, and customer service operations. My background includes overseeing multi-site operations, leading teams of up to 450 employees, improving operational processes, supporting workforce development, and delivering exceptional customer experiences. Most recently, I have expanded my experience in a production environment, applying standardized workflows, training team members, and supporting continuous process improvement.
I hold a Master of Business Administration (MBA) with a concentration in Operations Management from Colorado Technical University and a Bachelor of Business Administration from Concordia University.
