User Support Specialist/Research Project Analyst
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Detail-Oriented Professional with over 25 years of Information Technology Support including Software and Hardware, Research and Customer Service experience. Exceptional deadline and feedback resolution in a fast-paced environment.
Managing queries from users with software or hardware problems.
Guiding users and providing solutions through clear communication.
Documenting interactions for future support strategies.
Responding to technical issues, resolution, and providing technical support.
2000 B.B.A., Management, University of Arkansas at Little Rock
Human Resources, Minor, University of Arkansas at Little Rock
1986 A.A., Business Administration, Phillips Community College/University of Arkansas
