Cassie Reyes

Compassionate and detail-oriented with healthcare internship experience in a clinical environment, including patient support and administrative duties. Strong communication, organization, and customer service skills with a focus on providing efficient front-office support and maintaining a professional, patient-centered medical office experience.

Willing to relocate to: San Jose, CA

Medical Assistant Intern Student - Cancer Care Institute - San Jose, CA

(2025-09 - 2025-11)

• Greet patients.
• Answer phones.
• Checking patients in & out.
• Knowledge of MOSIAQ (EMR software).
• Scheduling & rescheduling patients appointments.
• Checking faxes.
• Uploading documents to patients files.
• Bring in the mail
• Keeping front office organized.

HME Support Specialist - Reliable Medical - San Jose, CA

(2022-02 - 2024-05)

• Answer high-volume phone calls and assist walk-in patients and customers.
• Process DME prescriptions, patient intakes, and insurance eligibility verification.
• Submit authorizations and medical documentation to insurance providers for DME approval.
• Maintain and update patient records, including DME order statuses.
• Apply knowledge of ICD-10, HCPCS codes, Medicare and Medi-Cal DME guidelines.
• Collect co-payments prior to delivery or shipment, post payments to patients accounts, and maintain proof-of-payment records.
• Utilize Brightee and TIMS systems to manage patient information, billing, and DME workflows.

Customer Service Representative - Hometown Medical supplies - San Jose, CA

(2018-10 - 2020-07)

• Assisted patients, customers, and referral sources via phone and in person.
• Verified Medicare and Medi-Cal eligibility and processed DME orders.
• Managed patient intakes, referrals, data entry, and equipment status traking.
• Billed medical equipment and maintained accurate documentation.
• Applied knowledge of medical terminology, medical records, ICD-10, and HCPCS coding.

Certificate of Achievement - Medical Assistant Front Office - Evergreen Valley College (2024-06 - 2026-05)

High school diploma - Metropolitan Education District (MetroED) (2001-08 - 2003-06)