Assistant Chief Operating Officer (ACOO) & Clinical Services Manager - Texas Institute for Neurological Disorders - Texas, USA
(2025-04)
- Oversee clinical services, operations, and strategic planning across multiple divisions including Infusion, Neurotoxin, and Diagnostic Services.
- Collaborate with executive leadership and President to design and implement organization-wide SOPs, KPIs, and compliance policies.
- Direct clinical operations management, including EMR optimization, staff leadership, and integration of new service lines.
- Lead cross-functional initiatives in compliance, accreditation (ACR, HIMSS, CMS), and organizational growth.
North Area Manager - Texas Institute for Neurological Disorders - North Texas, USA
(2023-02 - 2025-04)
- Managed daily operations for the North Texas clinics and diagnostic services, including MRI and infusion facilities.
- Directed recruitment, training, scheduling, and performance management of staff while maintaining compliance standards.
- Implemented new workflows and KPIs to improve patient satisfaction, efficiency, and care coordination.
- Worked closely with COO and clinical leadership on cross-site integration and process improvements.
West Area Manager - Texas Institute for Neurological Disorders - West Texas, USA
(2021-07 - 2023-02)
- Oversaw operational functions for West Texas clinics, ensuring alignment with organizational policies and quality benchmarks.
- Implemented staff development initiatives to improve efficiency and service delivery.
- Coordinated credentialing, regulatory readiness, and compliance for West Texas operations.
- Collaborated with clinical leaders to streamline EMR use and enhance patient services.
Medical Assistant - Texas Institute for Neurological Disorders - Texas, USA
(2017-12 - 2021-07)
- Supported adult and pediatric neurology practices with direct patient care, including vitals, charting, and preparing patients for procedures.
- Assisted with neurological procedures including Botox, Dysport, Myobloc preparation, and Baclofen pump refills.
- Managed administrative duties such as referrals, prior authorizations, lab/test documentation, and EMR charting in eClinicalWorks.
- Trained new medical assistants and covered both front office and clinical functions as needed.
Medical Assistant / Lead MA / Supervisor - Infinity Health Group – Center for Pain Relief and Rehabilitation & Gunter Medical Center - Texas, USA
(2016-02 - 2017-11)
- Interviewed patients, recorded medical histories, and prepared them for examinations.
- Performed lab specimen collection, diagnostic tests, and administered medications/injections.
- Managed referrals, prior authorizations, and EMR charting (Aprima EHR).
- Handled inventory, ordering, ICD-9/ICD-10 coding, and supervised clinical staff.
Office / Business Manager - Sharkarosa Wildlife Ranch - Pilot Point, TX, USA
(2014-12 - 2016-02)
- Managed scheduling, payroll, and QuickBooks accounting for ranch operations.
- Coordinated tours, events, and educational programs, including marketing and scheduling.
- Oversaw licensing, certifications, and employee scheduling.
- Handled customer service, gift shop management, and banking responsibilities.
Medical Assistant / Practice Manager - Savannah Clinic Associates - Aubrey, TX, USA
(2012-11 - 2014-11)
- Supported patient care with examinations, diagnostic tests, and medication administration.
- Performed administrative tasks including scheduling, insurance verification, referrals, and EMR documentation.
- Assisted in minor procedures and pelvic examinations.
- Promoted to Practice Manager for the last six months of employment, overseeing operations and staff.
