Catalina Pederson

Provide professional customer service by assessing needs, answering inquiries, resolving issues, and delivering accurate assistance in a fast-paced environment. Manage incoming phone calls, determine appropriate points of contact, and communicate information professionally and efficiently. Execute print and document orders according to detailed specifications, reviewing job tickets for accuracy, quality, and completeness.

Sr. Store Associate at OfficeMax (2026-03 – Present)

• Provide professional customer service by assessing needs, answering inquiries, resolving issues, and delivering accurate assistance in a fast-paced environment.
• Manage incoming phone calls, determine appropriate points of contact, and communicate information professionally and efficiently.
• Execute print and document orders according to detailed specifications, reviewing job tickets for accuracy, quality, and completeness.
• Manage multiple customer requests simultaneously while maintaining organized workflows, attention to detail, and timely service.

Intern at Phoenix Film Festival (2025-01 – 2026-04)

• Managed multiple festival websites through Squarespace, ensuring accurate, consistent, and timely content across digital platforms.
• Coordinated and uploaded film screening schedules through Sched.com, maintaining consistent screening times, formats, and event information.
• Created promotional materials, including announcement posters and Award Ceremony winner cards, to support professional event communications.
• Organized and cataloged inventory while managing multiple deadlines and event-related administrative tasks.

Intern at Allied Global Marketing (2025-08 – 2025-12)

• Supported large-scale events involving hundreds of attendees and multiple collaborators, coordinating logistics and contributing to successful event execution.
• Prepared and submitted detailed daily marketing reports for clients while following strict formatting and reporting requirements.
• Maintained confidentiality of client information and handled sensitive business information according to established privacy expectations.
• Communicated professionally with clients, colleagues, and event stakeholders while managing multiple priorities and deadlines.

Creative Studios Manager at Desert Soul Media (2024-08 – 2024-12)

• Managed incoming office and radio station phone calls, directing communications to appropriate personnel and supporting efficient daily operations.
• Trained volunteers on station protocols, procedures, and equipment to promote consistent operations and team performance.
• Organized and cataloged media collections, maintaining accurate records and improving accessibility of studio resources.
• Coordinated multiple operational priorities while maintaining professional communication with staff and volunteers.

Bachelor of Arts in Psychology – Arizona State University (2024-08 – 2027-05)