Catharine Livingstone

Self-motivated genealogical research certificate from Boston University holder with 7 years personal experience of genealogical research. Seeking to assist in spreading awareness of and interest in family history.

2023 - nowParalegal at Law Office of Elda S. James (3 months)

● Legal Research through legal libraries and websites.

● Legal writing of letters

● Locating client changes of addresses

● Client correspondence

● Court correspondence

● Organization of files

2022 - 2022Chipotle Server at Chipotle Mexican Grill (4 months)

● Worked in an often busy and fast paced environment

● Supporting the needs of customers both in person and over the phone, while working to find the best resolution to their requests or problems.

● Worked with customers who had a variety of different needs, such as allergies, which resulted in successful learning of how to adapt quickly to ensure safety and satisfaction of customers.

● Developed Experience working as a member of a team

2022 - 2022Tutti Frutti Server at Tutti Frutti Frozen Yogurt (4 months)

● Responsible for answering customer phone calls in an efficient manner and making sure that all inquiries were met with the most knowledge available from myself or another individual on duty.

● Customer service oriented, responsible for making sure that myself and therefore customers were aware of all ingredients used in each item being served and possible cross contamination to make sure both satisfaction and allergy safeties were met.

● Supported coworkers in their work, however the majority of work was done independently with the expectation of completing work independently of other workers or a manager on shift.

● Built a positive relationship with customers through answering inquiries, quick service, a clean environment, and respectful voice tone.

2021 - 2022Store Associate at CVS Pharmacy (11 months)

● Customer service responsibilities included solving complex issues for customers, such as technical difficulties with self-service machines, photo scanners, coupon printers, cash registers, coupons, and app or website support over the phone.

● Assisted customers not just within the store, but over the phone as well to ensure they were getting the best support available for their needs.

● Treated customers with positivity and friendliness, personal kind and respectful relationships were built with customers who visited the store regularly.

● While taught and able to handle responsibilities individually, a positive working relationship of mutual assistance was built with coworkers.

2023 - 2023Certificate in Genealogy Research Boston University