Night Shift Manager - B's Hot Chicken - University Place, WA
(2024-06)
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Managed a team of XX staff members, providing training, coaching, and performance evaluations
- Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Ensured compliance with all health codes, licensing regulations, and labor laws
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Analyzed financial reports regularly to identify areas for improvement such as reducing overhead costs or increasing revenue streams
- Led a team in achieving an average customer satisfaction rating of XX% through exceptional service delivery
- Developed strong relationships with vendors resulting in cost savings of XX% on food purchases
- Trained staff on proper serving techniques resulting in an increase in upselling opportunities by XX%
- Conducted regular inventory audits to minimize discrepancies and ensure accurate stock levels
- Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
- Created employee recognition programs to boost morale and foster a positive work environment
- Ensured compliance with all food safety regulations through regular inspections and staff training sessions
- Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
Replenishment Specialist - Michaels - Puyallup, WA
(2021-08 - 2024-11)
- Efficiently unloaded and sorted incoming freight shipments, ensuring accurate documentation and timely processing
- Operated forklifts and other material handling equipment to safely transport and store goods in designated warehouse locations
- Collaborated with team members to organize inventory, maintain stock levels, and optimize warehouse layout for maximum efficiency
- Utilized computer systems to generate shipping labels, track inventory levels, and update shipment statuses accurately
- Performed quality checks on received products to identify any damages or discrepancies, promptly reporting findings to supervisors
- Implemented safety protocols and best practices to minimize workplace accidents and injuries
- Maintained cleanliness of the warehouse by regularly sweeping floors, organizing shelves, and disposing of packaging materials properly
- Contributed ideas for process improvements that enhanced productivity while maintaining high standards of accuracy in order fulfillment operations
- Assisted in the preparation of outgoing shipments by packing items securely according to shipping guidelines
- Trained new hires on proper handling techniques for different types of merchandise as part of the onboarding process
