Catherine Bunn

I have been at my current company for 3.5 years as a personal assistant to the executive director, co-owner, and program director while still maintaining parts of state compliance for over 50 employees and coordinating marketing endeavors.

Staff Development Coordinator - Integrity Home Care - Dayton, TN

(2024-05)

• Oversee employee training programs to ensure adherence to state compliance standards.
• Provide support and address team member inquiries through effective communication.
• Maintain precise documentation and manage the onboarding process efficiently.

Program Director - Integrity Home Care - Dayton, TN

(2022-05 - 2024-05)

• Addressed and resolved inbound concerns from clients and employees, ensuring adherence to company policies and quality standards.
• Managed client onboarding processes, facilitating smooth transitions and serving as a dedicated client advocate.
• Utilized empathy and problem-solving skills to effectively resolve complaints and enhance client satisfaction.

Care Manager - Integrity Home Care - Dayton, TN

(2021-10 - 2022-05)

• Developed and sustained comprehensive client schedules, ensuring optimal service delivery and client satisfaction.
• Facilitated the onboarding process for new hires and managed client charts and employee files to maintain organizational efficiency.

Customer Service & Sales Roles

(2017 - 2021)

• Assisted customers in identifying suitable products and personalized solutions, enhancing overall satisfaction.
• Managed financial transactions with precision, ensuring accuracy and efficiency at all times.
• Provided courteous and attentive service in high-demand settings, contributing to a positive customer experience.

Caregiver - Integrity Home Care

(2021-05 - 2021-10)

• Delivered empathetic client support and managed daily care routines, ensuring a comfortable and safe environment for individuals.
• Fostered strong, trusting relationships with clients to enhance their overall well-being and quality of life.

Lead Preschool Teacher - Little River Learning Center

(2020-09 - 2021-05)

• Facilitated daily communication with parents, delivering comprehensive updates on child development and progress.
• Managed multiple tasks simultaneously, showcasing exceptional organizational skills and maintaining a patient and supportive classroom environment.

High School Diploma - General Education - Alcoa High School (2019)

Undergraduate Studies - Early Childhood Development - East Tennessee State University (2020)