Staff Development Coordinator - Integrity Home Care - Dayton, TN
(2024-05)
- Oversee employee training programs to ensure adherence to state compliance standards.
- Provide support and address team member inquiries through effective communication.
- Maintain precise documentation and manage the onboarding process efficiently.
Program Director - Integrity Home Care - Dayton, TN
(2022-05 - 2024-05)
- Addressed and resolved inbound concerns from clients and employees, ensuring adherence to company policies and quality standards.
- Managed client onboarding processes, facilitating smooth transitions and serving as a dedicated client advocate.
- Utilized empathy and problem-solving skills to effectively resolve complaints and enhance client satisfaction.
Care Manager - Integrity Home Care - Dayton, TN
(2021-10 - 2022-05)
- Developed and sustained comprehensive client schedules, ensuring optimal service delivery and client satisfaction.
- Facilitated the onboarding process for new hires and managed client charts and employee files to maintain organizational efficiency.
Customer Service & Sales Roles
(2017 - 2021)
- Assisted customers in identifying suitable products and personalized solutions, enhancing overall satisfaction.
- Managed financial transactions with precision, ensuring accuracy and efficiency at all times.
- Provided courteous and attentive service in high-demand settings, contributing to a positive customer experience.
Caregiver - Integrity Home Care
(2021-05 - 2021-10)
- Delivered empathetic client support and managed daily care routines, ensuring a comfortable and safe environment for individuals.
- Fostered strong, trusting relationships with clients to enhance their overall well-being and quality of life.
Lead Preschool Teacher - Little River Learning Center
(2020-09 - 2021-05)
- Facilitated daily communication with parents, delivering comprehensive updates on child development and progress.
- Managed multiple tasks simultaneously, showcasing exceptional organizational skills and maintaining a patient and supportive classroom environment.
