Customer Service
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I am actively seeking a remote role where I can actively contribute to my company’s growth and success while I pursue higher education online.
I am highly skilled and experienced in customer service, facilitating interdepartmental communication, administering performance reviews, performing audits, and maintaining set deadlines throughout project phases. I place a significant value on ethics and integrity in the workplace, and love to learn. I maintain a detail-oriented and highly organized work ethic achieved through utilizing Outlook, Workday, ADP Vantage, Microsoft Teams, Starleaf, and Jabber to ensure I am in constant communication with my superiors and my team.
I've built my work life around the saying: "Teamwork makes the dreamwork," because I believe no one fails alone and no one succeeds alone, but we become better by experiencing both failures and successes when we have a team to lean on, grow with, and achieve more.
Energy Resourcing- Contingent HR Coordinator at Westlake Chemical
April 2022- December 2022
Contracted to lead a multi-phase project transferring a new acquisition consisting of over 600 employees (formerly Boral Legacy) from one HRIS system (ADP RM) to another (Workday). Managed and audited the data feed coming from the ADP RM system, and tracked the flow of data from Workday.
Teams to work closely with Talent Acquisition to ensure successful transfer of data,trouble shoot and resolve file feed issues received from RM. Maintained employee Human Resource records and worked closely with payroll to ensure employees are paid appropriately. Input confidential employee data into the employee database (ADP) including new hires, terms, rehires, pay changes, status changes, etc.
Total Quality Logistics- Logistics Account Executive
October 2021–April 2022
Established relationships with potential and current employees, customers, and carriers through timeliness, integrity, and superior customer service in a call center environment. Assisted in facilitating interviews, influenced hiring decisions, and participated in HR meetings regarding new and current employees and policies. Utilized Workday to complete and review forms such as employee evaluations, disciplinary actions, I-9s, PTO requests, and more for my region
CenturyLink- Relationship Manager
January 2018–April 2020
Supervised a team of 18 account managers, overseeing sourcing of new fiber customers, and upgrades and retention of existing customers in a call center environment. Regularly facilitated performance reviews and set new goals to reach sales quotas for my team. Utilized various programs and tools, such as SalesForce, Outlook, Skype for Business, Zoom, and SalesLink to exceed customer expectations.
University of Houston-Downtown
January 2023-Present (Online)
Bachelor of Business Administration in Human Resource Management
2012-2016
Bachelor of Science in Business Law/Management
