Customer Service Representative | Bilingual RS III - Florida Department of Revenue, Child Support Program - Orlando, FL
(2026-01)
- Access and update financial and non-financial child support case information in the Child Support Automated Management System (CAMS).
- Research and evaluate case information, assigned tasks, and customer documentation to determine appropriate case actions and resolve issues.
- Interview and assist customers in person, by telephone, and through web chat; provide bilingual English/Spanish assistance as needed.
- Coordinate with legal service providers, employers, other states, internal teams, and business partners to gather information and process case actions.
- Prepare for and attend court hearings as required, including guideline calculations, referrals, redirect orders, dismissals, and enforcement orders.
- Maintain confidentiality while handling sensitive case information and provide resolution assistance to walk-in customers.
AREA MANAGER - Desoto Line Services - NJ • OH • TN
(2024-01 - 2025-12)
- Directed daily operations for multiple utility vegetation management crews across three states.
- Managed hiring, onboarding, employee development, scheduling, weekly payroll, employee changes, and performance evaluations.
- Coordinated crew assignments, project schedules, client communication, and production goals while maintaining contract and safety compliance.
- Handled customer inquiries and complaints and maintained strong relationships with utility clients.
CUSTOMER SERVICE SPECIALIST - Desoto Line Services - New Jersey
(2024-01 - 2024-12)
- Inspected and documented utility transmission vegetation needs and notified property owners of pending work.
- Maintained detailed records of customer notifications and interactions with municipalities, public works, police flagging contacts, and shade tree commissioners.
- Supported storm restoration operations in the field and assisted with emergency crew dispatch.
CUSTOMER SERVICE SPECIALIST / PLANNER - Davey Tree Expert Company - New Jersey
(2012-01 - 2024-12)
- Inspected transmission and distribution rights-of-way, developed work plans, and researched property ownership using mapping applications and tax records.
- Educated homeowners regarding planned utility work, easements, vegetation requirements, and property access.
- Maintained detailed customer, municipal, public works, and compliance records and investigated vegetation-related outages.
- Assisted field supervisors with crew assignments, equipment, operational planning, compliance documentation, and storm restoration.
OFFICE ASSISTANT / FIELD COMPLIANCE - Davey Tree Expert Company - New Jersey
(2012-01 - 2015-12)
- Processed employee timesheets, payroll information, driving records, equipment compliance, databases, spreadsheets, and weekly/monthly reports.
- Maintained personnel records, processed employee status changes, scheduled drug testing, and supported hiring and onboarding.
- Ordered office and field supplies, maintained pesticide and regulatory records, and handled customer and municipal inquiries and work orders.
- Provided English/Spanish interpretation and translation assistance for agency forms, training, and testing.
ADMINISTRATIVE ASSISTANT - Cleveland Metropolitan Schools - Ohio
(2008-01 - 2012-12)
- Collected and submitted professional development and parent-training data accurately and within required deadlines.
- Created Word and Excel documents, charts, letters, forms, reports, bilingual brochures, and other administrative materials.
- Assisted with state and district reporting for student assessments and registrations and provided written and verbal English/Spanish translation.
EXECUTIVE ASSISTANT - The Smith & Oby Company - Ohio
(2007-01 - 2008-12)
- Supported project managers with submittals, transmittals, subcontract agreements, change orders, check requests, meeting minutes, permits, and project manuals.
- Maintained workers' compensation records and assisted departments with purchase orders and invoice processing.
- Provided advanced clerical support to the CEO and COO, including bids, blueprint orders, databases, scheduling, meetings, and document coordination.
PURCHASING PERSONNEL SECRETARY - Life Skills Center of Lake - Ohio
(2004-01 - 2007-12)
- Maintained staff records, processed employee status changes, scheduled interviews, and performed applicant reference checks.
- Performed advanced clerical and administrative duties supporting the principal and coordinating daily school office workflow.
- Purchased supplies, processed payments and invoices, maintained checkbook records, and coordinated graduation events.
INSTRUCTIONAL AIDE - Life Skills Center of Lake Erie - Ohio
(2003-01 - 2004-12)
- Maintained attendance records, contacted families regarding absences, prepared classroom materials, and supported daily administrative needs.
DEPUTY CLERK - Cleveland Municipal Court - Ohio
(2001-01 - 2003-12)
- Entered complaints submitted by police officers and civilians and maintained accurate court records.
- Assisted the judge in the courtroom, processed case results and fines, scheduled court dates, and prepared workhouse transportation paperwork.
- Performed clerical duties according to established court procedures while maintaining strict confidentiality.
