Catherine Michels

Detail-oriented professional with experience working in accuracy-focused environments, handling large volumes of information with consistency and care. Strong at identifying errors, staying organized, and maintaining focus on repetitive tasks. I work quickly, accept feedback, and improve fast.

ADMINISTRATOR at Health Reconn Connect LLC (2026-01 – Present)

Handled the organization and processing of sensitive healthcare documents, including sorting, scanning, and reviewing large volumes of information. Maintained accuracy and confidentiality while working independently and meeting daily workflow expectations.

• Sorted and scanned high volumes of documents with attention to detail and accuracy
• Review information for completeness and consistency before processing
• Maintain strict confidentiality when handling sensitive healthcare data
• Work independently while meeting quality and productivity expectations
• Used Microsoft Office and Teams to manage tasks and stay organized

GRAPHIC DESIGNER at Evolve Scholastic (2023-01 – 2026-01)

Reviewed large volumes of CAD layouts and design files to ensure exact accuracy before production. This detail-heavy role required strong focus to catch errors, maintain consistency, and organize multiple projects simultaneously.

• Reviewed and processed large volumes of documents and design files, ensuring accuracy and completeness
• Created and refined detailed CAD designs, working within specifications and catching errors before production
• Managed multiple projects and file versions, keeping work organized and consistent
• Maintained quality across repetitive, detail-heavy tasks requiring sustained focus

LEAD REPAIR LIAISON at Dallas Gold & Silver Exchange (2021-01 – 2023-01)

I managed the end-to-end repair and restoration pipeline for jewelry and watches across six retail store locations.

• Reviewed contract terms to determine eligibility for replacements or refunds.
• Coordinated repairs of jewelry and designed new products based on market trends and customer requests.
• Worked with vendors to obtain replacement parts and documented information to improve service processes.
• Created custom jewelry designs from concept to completion based on client needs and market trends.

SALES ASSOCIATE at Signet Jewelers (2018-01 – 2020-01)

I delivered personalized customer service and managed transactions, returns, and problem-solving in a fast-paced retail environment. By leveraging deep product knowledge and visual merchandising skills, I consistently met and exceeded individual sales goals and key performance indicators.

• Delivered personalized customer service, assisting with purchases, returns, and resolving concerns in a fast-paced retail environment.
• Consistently met or exceeded individual sales goals and KPIs through expert product knowledge and upselling techniques.
• Built engaging merchandise displays and maintained store appearance to enhance customer experience.

JEWELRY SALES MANAGER at Signet Jewelers (2017-01 – 2018-01)

As a Jewelry Sales Manager, I led and coached a high-performing sales team to exceed targets while managing store inventory, compliance, and procurement policies. I provided guidance on gemstones, metals, and financing options, while resolving customer service issues like warranties and repair coordination.

• Led sales team to exceed targets through training, coaching, and implementing effective sales strategies.
• Provided expert product knowledge on gemstones, metals, and financing options to enhance customer purchasing decisions.
• Managed customer service resolutions, including warranty replacements and repair coordination.
• Maintained store inventory and ensured compliance with procurement policies.

B.S. in GRAPHIC DESIGN – Full Sail University (2021-01 – 2025-01)