Catherine Parkinson

To further advance my career in the Group Insurance industry by leveraging my expertise and skills, contributing to innovative solutions, and driving exceptional customer satisfaction and business growth. Highly motivated to excel in dynamic and challenging environments that value strategic thinking and collaboration.

Member Services Representative III - Eligibility at AmeriBen (2005-02 – Present)

• Cultivated and sustained positive client relationships across my entire portfolio.
• Managed employee enrollment eligibility for numerous clients, ensuring accuracy through cyclical reporting and effective problem-solving.
• Developed and maintained client enrollment specifications within an online database, enhancing user experience and data reliability.
• Actively contributed to diverse company initiatives, including highway clean-up, event planning, and departmental meetings.
• Executed ad-hoc proofreading tasks for various departments, ensuring high-quality communication.
• Designed an informational pamphlet for my department to support internal career fairs.
• Conducted client training sessions on eligibility enrollments using online software.
• Review, balanced, and completed billing processes for the most complex clients administered.

Worker's Compensation Clerk at Argonaut Insurance (2001-05 – 2004-04)

• Oversaw comprehensive data entry processes for nationwide Workers' Compensation claims, ensuring accuracy and compliance with regulatory requirements.
• Coordinated and distributed Workers' Compensation mailers for a diverse portfolio of companies across the nation, enhancing client communications and support services.
• Maintained and updated meticulous client records in our database, optimizing data integrity and facilitating easy retrieval of information for internal stakeholders.
• Collaborated with cross-functional teams to streamline workflows, improving efficiency in the processing of claims and related documentation.
• Applied analytical skills to identify trends in claim data, contributing to data-driven decision-making and strategic improvements in service delivery.

Accounting – Weber State University