Catherine Sinclair

Friendly and organized healthcare professional with over 10 years of experience in office administration and patient care. After taking intentional time to focus on my family and welcome another child, I returned to the workforce with a renewed passion for healthcare and started my degree in Healthcare Management. While I have a deep background in dental operations, my studies have inspired me to move into the broader healthcare industry where I can apply my skills in insurance, billing, and office flow to a larger clinical or hospital setting.

Front Office & Patient Care Specialist at Highland Heights Dental (2025-07 – 2026-04)

• Maintain a smooth front desk environment to ensure patients are seen on time and providers stay productive.
• Act as the primary point of contact for insurance questions, resolving billing errors, and submitting claims.
• Guide patients through the entire process, from initial check-in to discussing treatment payment plans.

Full-Time Student & Family Management (2023-01 – 2025-07)

• Dedicated time to focusing on family, welcoming a new child, and beginning a degree program.
• Re-ignited a professional passion for healthcare through academic studies in management and operations.
• Developed high-level multitasking and scheduling skills while managing a busy household and school.

Administrative Operations Coordinator at Professional Dental (19 Locations) (2014-01 – 2023-12)

• Supported administrative operations across a large network of 19 locations, gaining experience in how large-scale organizations run.
• Handled daily billing and insurance follow-ups to ensure the office was paid correctly and on time.
• Worked closely with clinical teams across multiple offices to ensure high-quality care and patient satisfaction.
• Helped train new office staff on internal systems, patient communication, and office protocols.

Bachelor of Science in Healthcare Management & Operations – University of Phoenix (2029-12)