Cathleen Ables-Kalenda

Seeking a position allowing me to build relationships with clients/patients. Having achieved many goals in my career I am interested in expanding my horizons and I am seeking new challenges.

Manager - Roswell Park Comprehensive Cancer Institute- Dental & Maxillofacial Clinic

(2022-04)

Manages the clinical and business operations of Dentistry and Maxillofacial Prosthetics clinic by directing, supervising and coordinating clinic operations and staff in order to support the provision of quality, cost-effective and patient-centric care; manages staff; implements and adheres to standardized operational processes and policies; manages patients' schedules; identifies and leads process improvement initiatives; assumes responsibility for center cash collection of copayments and past due balances; oversees the dental billing function; patient/family provider and staff satisfaction; manages the patient experience in the clinic in collaboration with the Patient/Family Experience (PFE) Department; works in partnership with the Department Chair, Clinical Chief, Faculty, Senior Department Administrator, and Clinical Nurse Educators associated with the clinic.

Office Manager - Rappold Family Dentistry

(2000-10 - 2022-12)

• Managing office to ensure the day runs as scheduled. Patient care, scheduling, human resource responsibilities, payroll, monthly meetings, vacation and time off for employees.Claim submission and patient accounts. Budget office supplies and administrative needs. Training in all areas of the office to comply with team needs.

Adult Administrative Assistant / Dental Assistant/Treatment Coordinator - Winning Smiles Dentistry

(2013-01 - 2000-10)

• Coordinating insurance coverage, verification, prior-authorization and billing
• Treatment planning and scheduling accordingly
• Scheduling surgical procedures
• Financial consulting
• Initial patient contact, walking them to treatment rooms making sure they are comfortable and welcome
• Administering N2O, and four handed assisting with DDS
• Lab work
• Credentialing DDS/DMD
• Treatment tracker reports
• Training
• Case presentation
• Billing
• Botox

Administrative Assistant / Dental Assistant - Dr Zelasko DDS

(1999-06 - 2013-01)

• Scheduling patients accordingly
• Prior-authorization
• Insurance Verification
• Monthly Billing / posting insurance checks on accounts
• Supply ordering
• Patient care with two handed dentistry
• Proper cleaning and set up of treatment rooms

Dental Assistant / Hygiene Scheduler - Western NY Dental Group

(1997-09 - 1999-06)

• Assisting DDS with all procedures
• Proper cleaning and set up of treatment rooms
• Periodontal charting
• Lab work
• Scheduling

HSD - Frontier Central High School