Peer Support Specialist - Gulf Coast Center - Texas City, Texas
(2015-02 - 2016-09)
- Developed and implemented educational materials and programs to enhance peer support services, resulting in improved team efficiency and client satisfaction.
- Fostered positive client relationships through supportive environment creation and effective crisis intervention, promoting mental and emotional well-being.
- Led training sessions on mental health best practices, contributing to the professional development of staff and improved client care.
Sales Associate - Citi Trends - Texas City, TX
(2007-03 - 2008-12)
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Manager - Stein Mart - Webster, TX
(2006-05 - 2007-01)
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
Short Sale Specialist - Back On Track Real Estate - Texas City, Texas
(2003-01 - 2006-08)
- Conducted extensive research into local real estate markets in order to better understand buyer needs.
- Negotiated with lenders to approve short sales and ensure compliance with regulations.
- Prepared detailed presentations outlining the benefits of investing in short sales versus foreclosures.
- Analyzed financial information of borrowers to determine eligibility for a short sale.
- Reviewed appraisals, tax returns, credit reports, and other documents required for a successful short sale.
- Collaborated with team members throughout the negotiation process in order to reach mutually beneficial outcomes for both buyers and sellers.
- Evaluated market trends to identify potential opportunities for investment in distressed properties.
- Managed communication between all parties involved in the transaction process.
- Ensured that all necessary paperwork was completed accurately prior to submitting it for approval.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Merchandise Associate - Mervyn's Department Store - Clear Lake, TX
(2002-11 - 2003-06)
- Provided training and guidance for new employees in merchandising practices.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Placed prices and descriptive signage to enhance displays and promote items.
Sales Associate - Payless Shoe Source - Houston, Texas
(2002-05 - 2002-06)
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
