Restaurant & Entertainment Venue Manager
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Dynamic and results-driven Restaurant & Entertainment Venue Manager with over 25 years of experience in the hospitality industry, including 10 years at the General Manager level. Proven track record in leading diverse teams, optimizing operational efficiency, and enhancing guest satisfaction. Expertise in strategic planning, financial management, and brand development.
Adept at fostering a positive workplace culture, driving revenue growth, and ensuring compliance with industry standards. Committed to delivering exceptional service and creating memorable guest experiences.
General Manager - Hooters - Laredo-Corpus Christi, TX
(2023-01)
As the General Manager at Hooters, I leverage over a 26 Years of experience in the hospitality industry to ensure seamless daily operations, exceptional customer service, and a positive team environment. My role involves overseeing staff training and development, managing inventory and budgets, and implementing strategic initiatives to drive sales and enhance guest satisfaction. I am dedicated to upholding brand standards, fostering a fun and engaging atmosphere, and continuously improving operational efficiency to contribute to the restaurant's success.
Training Manager - TopGolf - Pharr, TX
(2018-01 - 2022-12)
As a Training Manager at Topgolf, I play a pivotal role in shaping the skills and careers of our team members. We implement comprehensive training programs that ensure consistent service excellence and operational efficiency across all departments. By fostering a culture of continuous learning and professional growth, I help our associates deliver memorable guest experiences.
My responsibilities also include evaluating training effectiveness, providing hands-on coaching, and staying updated on industry best practices to keep our training methods innovative and impactful for three hundred plus employees.
Assistant General Manager - Dave & Buster's - McAllen, TX
(2016-01 - 2018-12)
As a General Manager for Dave & Buster's, I lead a dynamic team in delivering an unmatched entertainment and dining experience. My role encompasses overseeing all aspects of operations, from staff management and customer service to financial performance and strategic planning. By fostering a positive and energetic work environment, I ensure that both employees and guests have an exceptional experience.
My focus on operational efficiency, guest satisfaction, and revenue growth drives the success and reputation of our location within the community.
General Manager - Red Lobster - Laredo, TX
(2009-01 - 2016-12)
As a General Manager at Red Lobster, I oversee all facets of restaurant operations, ensuring exceptional seafood dining experiences that uphold our brand's esteemed reputation. Under my leadership, our location has received multiple awards for outstanding customer service and operational excellence, including the Red Lobster Diamond Club now known as the Light House Award. I am committed to fostering a motivated team, maintaining impeccable standards, and driving continuous improvement, contributing to our restaurant's recognition as a top-performing establishment in the region.
H.S. Diploma - J.W. Nixon (1997-05)
V.M.T. School of Communications and Fine Arts
