Cecelia Briones

I bring the skills, experience, and professionalism you’re seeking, making me a strong asset to your organization. I am committed to securing a position where I can apply my strong organizational abilities, industry knowledge, and collaborative approach to support both clients and internal teams. With over twenty years of progressive experience in customer service and insurance support, I have served in roles such as Licensed Producer, Customer Care Representative, and Billing Specialist.

My background includes working with respected organizations such as AnswerNet, PCF Insubuy, Nationwide Insurance, Farmers, Progressive, and Foremost. Across these roles, I have consistently delivered dependable service, accurate policy support, and compassionate client care.

Sales at AnswerNet.com (2024-01 – Present)

• Customer care on outbound /inbound calls
• Customer retention.
• Billing retention
• Engage potential clients with high-energy sales pitches
• Meet and exceed sales goals

Multi-Licensed Agent Team Member at Ryan Disbrow State Farm (2023-01 – 2024-12)

• Provided customer care on outbound/inbound calls
• Assisting with policy changes
• Auditing customer files to determine the amount of insurance in force on a single risk or group of closely related risks.
• Calculate premiums and establish payment method.
• Customer retention

Insurance Advisor at PCF Insurance Services – Insubuy (2019-01 – 2023-12)

• Provided customer care on outbound /inbound calls
• Manage other assigned projects, such as full-protect research, web page review, and reporting web errors for corrections.
• Following up with warm leads by making outbound calls.
• Manage and process group sales

Bachelor of Business Leadership – Kansas Christian College

Associates Of Arts – Collin College (2019-01 – 2022-12)