Senior Fraud Prevention and Detection Specialist - USAA Bank
(2023-02 - 2026-03)
- Analyzed high-risk financial and non-financial transactions to quickly detect and prevent fraudulent activities across a wide range of enterprise products and services
- Researched and provide detailed analysis in a timely manner to the appropriate areas
- Utilized tools and procedures to report confirmed fraud and associated trends, participating in strategy sessions to enhance alerts
- Applied extensive knowledge of the business and its products to recommend improvements for fraud prevention and detection
- Performed work within defined guidelines and frameworks, providing support and advice to Detection Analysts regarding their inquiries and concerns
- Served as a subject matter expert on fraud management tools and systems used to identify and investigate suspicious activities
- Administered input on business requirements for projects or process changes related to Fraud Prevention and Detection
- Performed quality reviews and provide timely feedback to management
- Validated risks associated with business activities that were effectively identified, measured, monitored, and controlled
Medical Practice Assistant - Parkland Health
(2022-07 - 2023-02)
- Ensured applicable documentation is obtained for registration for the patients visit and explanation for all requested forms to insure patient understanding before their appointment with the assigned clinic provider
- Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience
- Produced and handled correspondence, billing, & bookkeeping management policies and procedures
- Adapted work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient
- Assisted with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment
- Scheduled clinic admissions, laboratory services, and appointments in accordance with clinical team directive and patient
- Performed charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner
Senior Mortgage Loan Processor - New Jersey Lenders Corporation
(2020-09 - 2022-07)
Highly detail-oriented and organized loan processor with 5+ years of experience in a fast paced environment
- Proficient in automated underwriting platforms DU Fannie Mae and LP Freddie Mac
- Processed loans including FHA, VA, and Conventional Mortgage loans to determine eligibility via Encompass
- Communicated and assisted qualified applicants via email and/or phone with addressing and obtaining loan document(s) request and updates to proceed with the loan process within established time frames
- Requested appraisals via lenders online portal and verified with real estate agents for status and fulfillment
- Responsible for Closing Disclosures and additional documents sent out, received, approved, and finalized
- Managed a pipeline of 50 to 55 loans to complete monthly/daily goals
- Confirmed established compliance regulations to assure clients credit supported investors guidelines
- Allocated incoming client debt refinance documents based on priority to appropriate resources expeditiously to mitigate business liability and reduce expenditures
Junior Mortgage Loan Processor - J.P Morgan & Chase
(2016-07 - 2020-08)
- Supported Underwriting by obtaining the necessary customer documentation to support data provided in the applications to determine eligibility via Encompass
- Reviewed borrower files to verify regulatory compliance and internal policy guidelines to assure the clients credit supported approval
- Communicated via phone and email with clients concerning documents or updates needed to proceed with the loan process within a timely manner
- Organized 35 to 40 loans to complete and review daily goals per guidelines including FHA/VA, and Conventional Mortgage loans
- Coordinated with other departments to ensure that all legal requirements were met and accounting, title companies, and appraisers completed their duties with accuracy
Mortgage Financial Assistant - Bank of America
(2013-03 - 2016-07)
- Assisted in the process of Originating loans such as FHA/VA, Subprime, and conventional Mortgages for purchase and refinancing
- Reviewed and calculated detailed figures for the HUD-1 settlement and wiring of funds
- Maintained and managed a pipeline of 40 to 45 applicants daily within metrics of reporting to Investors for operation and oversight
- Performed analysis and research on correspondence, loans, and checks across multiple enterprise systems, including Mortgage Servicing Platform (MSP)
- Ordered appraisals and monitored vendor management updates to ensure the order started within time guidelines
- Triaged all incoming confidential and sensitive documentation to appropriate resources, and finalized outgoing communications while managing compliance protocols
- Acted as an intermediary between mortgage closers, clients (including their legal counsel), and investors regarding investigations on bankruptcy, foreclosures, mortgage loan stability, and approvals
- Processed daily case reports and claims to proactively provide to the Operations Manager to expedite approval/denial decisions
Legal Compliance Account Manager - Ace Cash Express Inc.
(2009-06 - 2013-02)
- Facilitated training for UDAAP (Unfair, Deceptive, Abusive Acts or Practices)
- Informed company departments of requirements by researching regulatory information and writing, communicating, and filing guidelines
- Identified potential areas of compliance vulnerability and risk, and made the proper recommendations
- Maintained quality service by establishing and enforcing organization standards
- Facilitated in the development and oversight of uniform handling of any exceptions or violations
- Ensured overall company compliance with corporate policies and requirements
