Front Desk Agent at Embassy Suites by Hilton (2021-04 – 2026-03)
- Checked hotel guests in/out of their rooms. Greeted guests at the front desk, answering any questions
- Exceeded weekly incentive goal & multiple reviews left mentioning my name
- Found genuine enjoyment in recommending activities and restaurants to guests when asked to schedule shuttle pick-up/drop off. Knowledge of all billing processes. Kept official paperwork up to date while actively managing the front desk. Acted as supervisor or manager on duty when necessary.
Collections at Westgate Resorts (2022-11 – 2023-04)
- Effectively collected overdue bills via outbound call/email to collect payments owed
- Eagerly resolved inbound collection payment calls
- Excelled in remote-first environment, adapting quickly to procedures and technology
- Achieved collection of largest 3 payments of the month within first 30 days on the floor
Night Auditor at Homewood Suites by Hilton (2020-12 – 2021-03)
- Assisted guests with overnight requests and balance accounts from the day shift Knowledge of billing processes. Check-in guests arriving at night, handle guest requests and make reservations
House Manager at Pearl's Serenity House (2016-02 – 2020-08)
- Enforced house policy and rules including curfew, administering drug screens, resident chores and house meetings
- Mentored house residents while encouraging engagement in 12-step program with meetings Ensured compliance with health and safety codes, assuring a clean and safe living environment
Front Desk Agent at Homewood Suites by Hilton (2019-07 – 2020-03)
- Joyfully assisted customers to cultivate the best hospitality experience from start to finish
- Successfully answered incoming calls to remedy customer needs
- Welcomed guests, resolved concerns, and met their needs in a timely manner
Property Manager at AdelCare II, LLC (2008-08 – 2016-02)
- Ensured clean and safe environment for all property affairs, including preventative maintenance
- Collect payments & ensure annual payment of taxes
- Promoted appealing property by removing debris, snow and ice from walkways/parking areas
