Celia Gordon

Accomplished Financial Services Operations and Administrative Professional with over 20 years of experience supporting executive leadership, managing high-stakes banking workflows, and overseeing $10M+ budgets. Proven track record within elite financial institutions, including JPMorgan Chase and the Central Bank of Trinidad and Tobago. Expert in fraud investigation, compliance tracking, stakeholder relations, and digital records management.

Highly tech-savvy and adept at remote collaboration using modern ERPs, QuickBooks, and advanced digital workflows.

OPERATIONS & PROJECT COORDINATOR - Independent Consultant / Family Logistics - Cibolo, TX

(2021-12)

• Directed complex administrative scheduling, timelines, and logistics management during a critical family relocation and military deployment.
• Dedicated 2026 to intensive modern professional upskilling, successfully acquiring certifications in Artificial Intelligence, Bookkeeping, and Advanced Asset Tracking.

Specialist I – Fraud Department (Hybrid/Remote) - JPMORGAN CHASE - San Antonio, TX

(2019-04 - 2021-12)

• Managed and resolved high-volume client inquiries regarding unauthorized account activity, specializing in Debit Card Fraud and Electronic Money Movement.
• Processed over 60 complex fraud claims daily, utilizing secure internal banking databases while maintaining stringent data integrity and compliance standards.

Program Officer / Operations Officer - CENTRAL BANK OF TRINIDAD AND TOBAGO - Port of Spain, Trinidad

(2008-01 - 2018-04)

• Administered an annual departmental budget totaling $10M; monitored expenditures, maintained precise financial records, and prepared quarterly risk reports via GRC software for Senior Management.
• Streamlined procurement processes and invoice tracking, reducing supplier payment delays by 90%.
• Spearheaded a financial literacy train-the-trainer initiative, successfully preparing over 150 university students to deliver community education on budgeting, investing, and risk management.
• Coordinated large-scale expositions and training sessions that educated over 5,000 micro-enterprise participants, expanding public outreach by 35%.
• Authored and secured a comprehensive development grant from the Inter-American Development Bank (IADB) to supply training tools for small business sustainability.

Executive Assistant to Senior Executive - CENTRAL BANK OF TRINIDAD AND TOBAGO - Port of Spain, Trinidad

(2003-01 - 2007-12)

• Provided comprehensive administrative support to executive leadership, managing complex calendars, planning diaries, and screening high-volume corporate correspondence.
• Coordinated end-to-end domestic and international travel logistics, including ticketing, lodging, itineraries, and meeting synchronization.
• Overhauled and maintained a secure executive digital filing system, increasing historical document retrieval productivity by creating structured data indexing.

Bachelor of Science - Management Studies - University of the West Indies