Shelter Support - Central Arizona Shelter (CASS) - Phoenix, Arizona
(2023-10)
- Provide comprehensive client support services, including take assessments, background checks,, and case management referrals.
- Conduct dorm checks to ensure clients well-being and safety.
- Manage clothing distribution and donation distribution.
- Address client concerns and implement solutions to de-escalate and maintain a positive environment.
House Manager - J&JW ENT LLC - Phoenix, Arizona
(2022-11 - 2023-10)
- Managed client support and ensured client compliance with program regulations and guidelines.
- Provided transportation to clients for their scheduled appointments.
- Engaged clients to establish trust and inspire them to achieve their program goals.
- Supervise group homes and ensure home's compliance and cleanliness.
- Provided overnight support in group homes, ensuring a safe and secure environment for clients.
Customer Service Representative - Arizona Department of Economic Security - Phoenix, AZ
(2022-08 - 2022-11)
- Facilitated client eligibility for food assistance benefits.
- Provided case management for food assistance recipients.
- Used DES systems to verify compliance with program criteria, including background checks.
Cafe Supervisor - Fields Auto Group - Prospect Heights, IL
(2015-04 - 2021-08)
- Managed kitchen operations and oversaw food preparation to ensure prompt service to the clients awaiting vehicle service.
- Cultivated a welcoming and professional environment for clients.
Companion Care - The Lodge of Northbrook - Northbrook, IL
(2017-12 - 2018-03)
- Assisted clients with daily tasks such as shopping, mailing, and personal tasks.
- Provided client companionship through personal interactions and scheduled activities.
- Monitored medication intake of clients and aided with medication when needed.
Airport Service Agent - O'Hare International Airport - Chicago, IL
(2013-05 - 2015-03)
- Assisted passengers at ticket counter and boarding gate
- Ensured compliance with safety and security regulations
- Provided clear and accurate information about flights, itineraries, and airport procedures
- Coordinated with airline staff and ground crew to ensure boarding procedures and on-time departures.
