Cashier/Front of House Trainer - Chipotle - Culver City
(2017-06 - 2023-01)
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshoot and resolve issues with cash registers, card scanners and printers.
- Read weekly sales inserts and track changing prices to remain up-to-date on store promotions.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Served needs of as many as 200 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Smoothly processed incoming orders, handling over 300 transactions per day with exceptional accuracy.
- Learned roles of other departments to provide coverage and keep the store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed customer payments quickly and returned exact change and receipts.
- Providing each customer with outstanding service.
Service Manager - Chipotle - La Cienega
(2023-01 - 2024-02)
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier - W.I. Simonson Mercedes Benz Service
(2024-02 - 2024-10)
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Build relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Create and obtain loaner vehicle contracts for customers.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Implemented a comprehensive indexing system that facilitated quick access to needed documents.
- Followed security protocols to protect sensitive and proprietary information.
Property Manager - Invitation Homes Inc. - Glendale
(2024-10)
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained detailed records of tenant interactions for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat call backs for future issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
