Cephas Daniel

Results-oriented professional with 12.5+ years of experience and a proven knowledge in management, inventory planning and control, and member development. Aiming to leverage my skills to successfully fill the role at your company.

QA Return Administrator at Incora (2021-07 – Present)

• Determined quality department standards, practices and procedures.
• Established and tracked quality department goals and objectives.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Monitored staff organization and suggested improvements to daily functionality.
• Tracked quality issues with external customers, suppliers and internal plant operations.

Clinical Lab Assistant at HealthTrackRx (2020-08 – 2021-10)

• Verified data integrity and accuracy
• Copied, logged and scanned supporting documentation and placed all information in client files
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Claims Processor at Conduent (2018-11 – 2020-08)

• Acted as first point of contact to greet and welcome customers and answer questions
• Entered and sorted data accurately after establishing data entry priorities and procedures.
• Followed up with customers on unresolved issues.
• Evaluated accuracy and quality of data entered into agency management system.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
• Analyzed information gathered by investigations to report findings and recommendations.
• Checked documentation for accuracy and validity on updated systems.
• Modified, updated and processed existing policies.

Sales Associate at Kroger (2017-12 – 2020-02)

• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Promote holiday deals
• Team up with co-workers to ensure proper customer service
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.

Store Manager at PAC Bell (2014-02 – 2017-12)

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Diploma – Crossett High School (2004-05)

– University of Arkansas at Little Rock