QA Return Administrator at Incora (2021-07 – Present)
- Determined quality department standards, practices and procedures.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers and internal plant operations.
Clinical Lab Assistant at HealthTrackRx (2020-08 – 2021-10)
- Verified data integrity and accuracy
- Copied, logged and scanned supporting documentation and placed all information in client files
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Claims Processor at Conduent (2018-11 – 2020-08)
- Acted as first point of contact to greet and welcome customers and answer questions
- Entered and sorted data accurately after establishing data entry priorities and procedures.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
Sales Associate at Kroger (2017-12 – 2020-02)
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Promote holiday deals
- Team up with co-workers to ensure proper customer service
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
Store Manager at PAC Bell (2014-02 – 2017-12)
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
