Cerrina Mcarthur

Resourceful, accomplished, and dedicated professional with over 10 years of Receptionist/Administrative Assistant experience. Ability to effectively analyze and deliver results in high-pressure situations and problem solve in diffusing hostile situations. Superior organizational skills and detail oriented. Exceptional oral and written communication skills.

Experience handling information of a sensitive and confidential nature. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Administrative Assistant at Department of Social Services (2008-05 – 2012-12)

• Maintained conference room calendars.
• Answered and direct phone calls to the correct departments
• Developed and maintained a filing system to organize files in alphabetical order.
• Scheduled appointments
• Produced and distributed correspondence memos, letters, faxes and forms.
• Assisted in the preparation of regularly scheduled reports.
• Developed and maintain a filing system - Order office supplies.
• Greeted and direct appointments, vendors, and office visitors
• Composed, prepare, edit, and distribute correspondence and other department documents.

Office Assistant at Fairmont Heights High School (2005-08 – 2008-06)

• Assisted in the preparation of regularly scheduled reports.
• Upheld office schedule to ensure day-to-day business needs were met.
• Operated office equipment such as photocopiers, scanners, fax machines, voicemail.
• Greeted students and parents as they arrive at the school office and provide them with the required information.
• Assisted prospective students in filling out registration and admission forms by providing students with required field information.

Diploma – Fairmont Heights High School