Customer service
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Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
June 2023 - Present
FedEx Ground, La Puente, CA
January 2023 - June 2023
Transdev, La Puente , CA
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October 2019 - January 2023
Managed and coordinated multiple projects while ensuring timely completion.
Participated in ongoing training to enhance own job skills and knowledge.
Worked with coworkers to complete tasks.
Identified ways to improve efficiency in operations and implemented process changes.
Maintained a high level of professionalism when dealing with difficult customers.
Remained open to feedback from supervisor and peers to build and improve skills set.
Maintained an updated knowledge base of current products, services, pricing, promotions.
Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Monitored daily performance metrics such as call volume, wait times, resolution times.
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Met merchandising standards by keeping store stocked and products faced. Highlighted new products and company promotions during sales pitches. Responded promptly to customer queries to increase overall satisfaction.
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June 2020 - July 2020
Dark, Nebula, Ontario
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Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.
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Assisted in training new staff members on dispatcher duties and responsibilities.
Introduced promotions and sale opportunities, enticing customers.
Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
Maintained inventory records for restocking purposes.
Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage.
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July 2019 - October 2019
Target, City of Industry- Fulfillment
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June 2018 - December 2018
AYSO, Rowland Heights, CA
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Kinesiology- Mount San Antonio College, Walnut
Created detailed reports on all dispatched jobs, which included information such as arrival times and completion times.
Itemized and total customer merchandise selection at checkout counter, using cash register, and accepted cash and charge card for purchases.
My prior experience includes managing returns while also maintaining an accurate recordkeeping system for tracking returned items.
Through my job experience as a Fulfillment Associate, I have become highly proficient in preparing goods for shipment and loading them onto trucks safely and efficiently.
Obtained merchandise from bins and shelves.
Evaluated athlete skills and reviewed performance records to determine fitness levels and potential in sport.
Traveled with team to away contests.
Adjusted coaching techniques, based on strengths, and weaknesses of athletes.
Managed equipment inventory including uniforms, balls, cones.
Encouraged team spirit by motivating players to work together towards common goals.
Kinesiology- Mount San Antonio College, Walnut
