Director Of Emergency Services - Able Builders Inc - Clearwater, FL
(2024-02)
- Lead and oversee emergency response operations for water, fire, and mold losses
- Manage project managers, technicians, and subcontractors across multiple jobs
- Develop and implement operational processes to improve efficiency and profitability
- Handle high-level client and insurance carrier relationships
- Oversee estimating, budgeting, and job cost tracking
- Ensure all work meets IICRC standards and company quality expectations
- Coordinate large-loss and emergency response efforts
Restoration Project Manager - Rapid Response Team LLC - Oldsmar, FL
(2023-02 - 2024-02)
- Conducted detailed project assessments and developed scopes of work
- Managed budgets, estimating, and job costing using Xactimate
- Coordinated subcontractors, vendors, and internal teams
- Ensured quality control and compliance with IICRC standards
- Maintained communication with clients, adjusters, and stakeholders
- Oversaw projects from initiation through completion
Assistant Manager - Bay Area DKI - Oldsmar, FL
(2021-07 - 2023-02)
- Generated and managed estimates while working directly with insurance adjusters
- Supervised technicians and mitigation teams across multiple job sites
- Oversaw daily operations of water mitigation and restoration projects
- Ensured quality control and adherence to company standards
- Prepared invoices, documentation, and reports
- Managed subcontractors and maintained client relationships
Administrative Assistant / Coordinator - Bay Area DKI - Oldsmar, FL
(2021-07 - 2022-08)
- Coordinated field operations, scheduling personnel, and managing material requests
- Maintained job documentation, purchase orders, and work orders
- Communicated with homeowners, adjusters, and subcontractors
- Utilized Xactimate for estimating and job tracking
- Ensured deadlines and project milestones were met
- Daily use of Microsoft Office, Adobe, and DocuSign
Lead Technician - Bay Area DKI - Oldsmar, FL
(2017-09 - 2021-07)
- Performed water, mold, fire, and biohazard remediation services
- Executed structural drying using industry-standard equipment
- Led job sites, including equipment setup and crew coordination
- Conducted client walkthroughs and provided daily updates
- Participated in on-call emergency response rotations
- Utilized Matterport for 3D documentation and reporting
Fire Restoration Lead Technician - Rainbow International Restoration - Orland Park, IL
(2014 - 2017)
- Managed pack-outs, pack-backs, and content restoration projects
- Supervised crews and temporary labor (up to 7 personnel)
- Performed detailed cleaning of fire, soot, mold, and water-damaged contents
- Prepared reports for insurance carriers and billing documentation
- Operated box trucks, forklifts, ozone machines, and ultrasonic equipment
- Assisted mitigation team with demolition, drying, and monitoring
