Chaitra Shetty

Detail-oriented Project Coordinator and former Business Analyst with experience coordinating cross-functional teams, maintaining project schedules and budgets, facilitating stakeholder communication, and supporting operational excellence. Strong analytical, organizational, documentation, and client-facing skills with a background in technology, business requirements gathering, Agile methodology, and team leadership.

Project Coordinator at Save The Water (2022-08 – 2024-02)

Non-Profit

• Maintain and monitor project plans, schedules, budgets, and expenditures.
• Coordinate stakeholder meetings, agendas, documentation, and follow-up actions.
• Serve as liaison between project managers, stakeholders, and cross-functional teams.
• Track project activities, milestones, deliverables, and status updates.
• Identify project changes and support adherence to established project frameworks.

Associate Team Leader at H&R Block (2022-12 – 2024-04)

• Supported a high-volume retail office in delivering quality client service and meeting client expectations.
• Ensured compliance with standard operating procedures (SOPs) and service standards.
• Served as point of contact for escalated client concerns and resolution support.
• Managed associate scheduling and workflow to support operational efficiency.
• Led daily activities and facilitated team communication.

Junior Business Analyst at Accenture (2012-12 – 2013-07)

• Gathered and analyzed customer requirements in collaboration with senior analysts.
• Facilitated requirements-gathering sessions and stakeholder meetings.
• Participated in developing Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs).
• Supported Software Development Life Cycle (SDLC) processes and documentation updates.
• Translated business requirements into user stories and workflow diagrams.

Associate Engineer at Accenture (2011-05 – 2012-11)

• Managed user accounts and administrative access.
• Performed software installations and system troubleshooting.
• Provided technical support to senior executives.
• Delivered global user support across North America and EMEA.

Bachelor of Engineering in Information Science – NMAM Institute of Technology (2007 – 2011)