Accounts Receivable & Collections Specialist - County Fire - Brooklyn, NY
(2025-09)
- Manage customer billing disputes by reviewing contracts, validating charges, and coordinating account adjustments.
- Communicate with customers and internal teams to resolve account issues, track outstanding balances, and maintain timely payment processes.
- Implement account hold procedures and service cancellations based on payment status and contract terms.
- Utilize ServiceTrade to monitor technician activity, review completed work orders, and ensure proper job documentation.
- Collaborate with technicians and vendors to ensure required documentation, signatures, and service details are properly completed for customers.
- Assist with project documentation, including micro-purchase forms, customer proposals, and compliance related paperwork.
- Issue customer invoices and statements and provide support for billing related questions and account updates.
Accounts Receivable Specialist - Frankel Disposables - Brooklyn, NY
(2024-11 - 2025-04)
- Calculated and applied pricing based on estimates, ensuring alignment with company standards and consistency in financial transactions.
- Created and issued invoices to clients and maintained accurate billing records in QuickBooks.
- Prepared checks for approved payments, supporting accounts payable.
- Processed customer orders via phone and email by entering sales orders in QuickBooks and ensuring accurate data entry and order categorization.
Customer Service - Sub Connection - Albany, NY
(2021-11 - 2023-02)
- Greeted and served over 50 customers per shift, providing exceptional customer service.
- Oversaw shop operations and executed store closing procedures as needed.
- Operated the cash register and processed customer payments accurately, including cash and card transactions.
- Conducted cleaning, restocking, and routine maintenance to support daily operations.
