Chance Hooper
IT Help Central Student Assistant
Talent
LubbockMember since July 20, 2026
Technical supportRemote access toolsAccount managementTicketing systemPoint-of-sale systemCustomer serviceCommunication skillsMentorship
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Technical supportRemote access toolsAccount managementTicketing systemPoint-of-sale system
About
Average 15 hours/week
Experience
IT Help Central Student Assistant - Texas Tech University - Lubbock, TX
(2024-09 - 2025-05)
Average 15 hours/week
- Provide technical support to students, faculty, and staff for hardware, software, and network-related issues
- Diagnose and resolve technical problems over the phone and via remote access tools; assist with account management, password resets, and troubleshooting applications
- Maintain accurate support records and resolutions via ticketing system
Cashier - HEB - Cedar Park, TX
(2020-01 - 2023-05)
Averaged 18 hours/week
- Operated a point-of-sale system to process customer purchases; handled cash, credit, and other payment transactions
- Provided friendly and professional customer service; resolved customer inquiries and issues promptly, demonstrating strong communication skills
Community Group Leader - The Way - Lubbock, TX
(2024-08)
Averaged 2 hours/week
- Facilitate weekly meetings with college students, guiding discussions on real-life applications of spiritual teachings, while fostering personal growth and faith development
- Provide individual mentorship and support to group members, promoting a welcoming environment for individuals from diverse backgrounds that encourages open dialogue and a sense of community
Small Group Leader - Northpoint Church - Cedar Park, TX
(2024-08 - 2023-05)
Averaged 2 hours/week
- Led weekly sessions, helping middle school students connect spiritual concepts to their everyday lives
- Provided mentorship and created a supportive atmosphere where students felt valued, a strong sense of belonging, and encouraged to explore a faith of their own
Education
Pre-Nursing - Texas Tech University (2023-08 - 2025-07)
Nursing - Texas Tech Health Science Center (2025-05 - 2026-01)
Human Sciences - Texas Tech University (2026-01)
Skills
IT Help Central Student Assistant
