Morning Manager at Lakeridge Wine & Spirits (2021-07 – 2023-04)
- Managed daily store operations, including opening and closing procedures, cash handling, and inventory management
- Developed and maintained strong relationships with vendors to negotiate favorable pricing terms and resolve any issues or discrepancies
- Utilized point-of-sale (POS) system to process customer transactions accurately and efficiently
- Resolved customer complaints or concerns regarding store operations promptly while maintaining a high level of professionalism
- Maintained cleanliness and organization throughout the store by overseeing cleaning schedules
- Assisted in visual merchandising efforts by arranging displays according to brand guidelines
Manager at Party City (2019-09 – 2021-06)
- Closed store at end of day by counting down all drawers, putting in safe and entering into system assessing any issues with pos slip, lock and set store alarm while ensuring co workers get in vehicle safely before leaving myself
- Jump on register during rush or breaks
- Managed balloon reservations and inventory, ordering when necessary
- Updated seasonal end caps
- Addressed customer disputes quickly and professionally when arose
- Check in deliveries, put truck away/stock, enter data into system
General Worker at Hopkins High School (2012-02 – 2019-05)
- Ensured the safe handling and transportation of perishable items
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area restocking supplies as needed
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
