District Manager - Refuel Operating Company - Remote - Wake Forest (Base)
(2026-04)
- Manage daily operations across multiple locations
- Ensure compliance with company policies and procedures
- Full-cycle recruitment and training
- Oversee budgeting, financial reporting, and profitability of stores in assigned district
- Conducts meetings with all direct reports weekly
- Identify HiPo employees for future promotion
- Conduct monthly cash and quarterly safety audits
- Ensures Food Safety protocols are consistently enforced
Store Manager - Lidl - Floating - Garner, NC (Base)
(2025-10 - 2026-04)
- Adheres to KPI targets - including labor, write off (shrink), staff turnover and RTVs
- Completes daily stock management and inventory measures
- Supervises the day-to-day operations and performance of the team to provide the highest level of customer service
- Communicates and models core values of the organization to create a sense of teamwork and membership among employees
- Handles customer concerns and ensures appropriate resolution
- Ensures proper signage and proper quality of products are consistently on display
- Full-cycle recruitment and training
- Prepares, manages and revises weekly schedules while assessing store staffing needs
- Conducts store meetings with all personnel monthly/direct reports weekly
- Identifies training and development opportunities that would assist direct reports in achieving enhanced performance
- Conduct annual performance evaluations - advanced and terminated employees as deemed necessary
- Manages cash audits
- Completes vendor check-ins
- Conducts quarterly store inventory counts and reconciliations
- Other duties as assigned by District Manager and Director of Operations
Area Leader - 7-Eleven - Remote - Zebulon, NC (Base)
(2023-04 - 2025-10)
- Drove sales and profits for a large scope of high volume, complex locations
- Coached and developed Franchisees to help them achieve personal/professional goals
- Conducted regular store visits in efforts to ensure compliance with all company policies and procedures consistently met
- Ensured all labor management tools are effectively implemented and that labor targets were achieved
- Conducted, attended, and actively participated in monthly regional meetings
- Engaged with merchandising team to suggest ways to increase sales, expand markets, and promote business
- Oversaw merchandise displays making sure they met all operational excellence goals
- Monitored all store activities to ensure that customers received exceptional customer service
- Assisted Franchisees in building strong, sales focused teams through continuous training and coaching to develop top performing team members
- Encouraged and championed multi-unit store locations to provide friendly customer service
- Ensured store operations were current on product offerings and promotions
- All other duties as assigned by Market, Region and Zone Leaders
Store Manager - Aldi - Cary, NC
(2015-08 - 2023-04)
- Supervised the day-to-day operations and performance of the team to provide the highest level of customer service
- Communicated and modeled core values of the organization to create a sense of teamwork and membership among employees
- Handled customer concerns and ensure appropriate resolution
- Ensured proper signage and proper quality of products were consistently on display
- Responsible for sourcing, reviewing resumes and employment applications and interviewing candidates in efforts to diversify the company's workforce
- Full-cycle recruitment and training
- Prepared, managed and revised weekly schedules while assessing store staffing needs
- Established and communicated job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
- Conducted store meetings with all personnel monthly/direct reports weekly
- Identified training and development opportunities that would assist direct reports in achieving enhanced performance
- Conducted annual performance evaluations, advanced and terminated employees as deemed necessary
- Achieved store payroll and total loss budgets
- Managed cash audits
- Monitored competitive environment within the community
- Provided a safe environment for employees, customers and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining proper working order of store use equipment
- Conducted store inventory counts and reconciliations
- Complied with all established company policies and procedures while upholding the security and confidentiality of documents and data
- Other duties as assigned by District Manager and Director of Operations
Direct Sales Specialist - Allstate Insurance Company - Charlotte, NC
(2014-08 - 2016-10)
- Effectively communicated with customers via telephone in inbound call center environment
- Assisted customers in purchase of P&C insurance
- Complied with company Quality and Assurance guidelines
- Motivated others in the achievement of personal and organizational goals
- Built and maintained positive relationships with current customers and potential prospects
- Processed electronic check, debit and credit card purchases via telephone
- Engaged customers to identify their needs and match them with products and services effectively
Sales Representative - MayCom Communications - Charlotte, NC
(2013-07 - 2014-08)
- Presented products and services effectively
- Maintained positive relationships with internal and external customers
- Engaged customers to identify their needs and match them with products and services
- Provided exceptional customer service at retail locations
- Complied with company operational procedures
- Assisted in storefront layout and planogram rotation
- Performed daily checks and balances of store income
