Chandrasekhar Bandila

Results-driven Jira and Atlassian Administrator with 5.8 years of total IT experience, including 5 years of expertise in Jira Administration, Jira Service Management (JSM), Confluence, Bitbucket, and Atlassian Cloud Administration. Experienced in configuring Jira Cloud and Data Center environments, workflows, automation, integrations, governance policies, and migration activities across Atlassian tools. Hands-on experience in Jira project administration, workflow customization, automation, dashboard reporting, user management, permission schemes, SLA configuration, and enterprise support.

Skilled in ScriptRunner, Groovy scripting, REST API integrations, and Atlassian Marketplace applications. Strong experience supporting Agile/Scrum teams, conducting audits, implementing governance controls.

Jira Administrator - Vinsweb Solutions Pvt Ltd - Bengaluru, Karnataka

(2022-06 - 2025-07)

Client: BMC

• Configured and maintained Jira workflows, dashboards, custom fields, issue types, screens, and permission schemes.
• Administered Jira Cloud Enterprise and Jira Data Center environments ensuring high availability, stability, and governance compliance.
• Developed Groovy scripts and Jira automation rules using ScriptRunner to reduce manual tasks and improve operational efficiency.
• Integrated Jira with Confluence, Bitbucket, Jenkins, Slack, LDAP, and third-party enterprise applications.
• Managed Atlassian user provisioning, access management, security controls, and governance policies.
• Performed Jira performance optimization, troubleshooting, root cause analysis, and issue resolution.
• Led migration activities from legacy systems and Jira Server/Data Center to Jira Cloud environments.
• Built advanced JQL filters, dashboards, SLA reports, Agile boards, and executive-level reporting systems.
• Supported Jira Service Management implementation including request types, queues, SLAs, customer portals, and automation.
• Conducted regular audits and optimization of workflows, permissions, and project configurations.
• Collaborated with Scrum Masters, Project Managers, and business stakeholders to deliver scalable Atlassian solutions.
• Worked with Atlassian Marketplace apps and plugin administration.
• Assisted in implementing governance standards, security compliance, and operational best practices.

Jira Administrator - Vinsweb Solutions Pvt Ltd - Bengaluru, Karnataka

(2020-10 - 2022-06)

Client: Cotiviti

• Supported Jira user provisioning, project setup, workflows, and permission management.
• Collaborated with Agile teams to implement customized Jira workflows and business process improvements.
• Assisted with REST API integrations, automation, and plugin configurations.
• Created reusable JQL filters, subscriptions, sprint reports, dashboards, and SLA monitoring reports.
• Standardized filter naming conventions, governance processes, and Jira administration practices.
• Delivered Jira end-user training sessions, onboarding support, and technical documentation.
• Supported Jira Cloud administration and migration activities.
• Troubleshot Jira access, functionality, and performance-related issues.
• Assisted in Jira Service Management configuration and support activities.

Bachelor of Technology - Civil Engineering - JNTUK (Jawaharlal Nehru Technological University, Kakinada) (2013-08 - 2017-11)