Care Center Representative (Remote) - Pinnacle Home Care - Tampa, FL
(2023-11)
- Assisting patients with scheduling skilled nurse visits and scheduled appointments for surgery.
- Processing new patients and referrals.
- Assisting clinicians with triaging same day visits and adjustments to schedules.
- Providing faxes for medical records for hospitals doctor offices and other home healthcare agencies.
- Data entry and processing shipments for medical supplies.
- Resolving patients problems and needs.
- Working with outside medical providers and organizations to make sure documentation records are all up to date.
Healthcare Customer Service Consultant - MAXIMUS - Tampa, FL
(2022-10)
- Engage with clients, understanding their distinct needs.
- Design customer service strategies that boost client loyalty.
- Provide feedback and training to client teams for optimal service.
- Stay abreast of customer service trends and practices.
- Build enduring relationships through unwavering dedication.
Contact Tracer (Remote) - HEALTHCARE IT LEADERS - Tampa, FL
(2022-01 - 2022-03)
Worked remotely and was responsible for contacting parents of students whose tested positive for Covid 19 or had been in close contact with someone who tested positive. Notified them with quarantine dates along with return date to school. Also provided necessary precautions and standards to follow while in quarantine.
- Found, reviewed, and validated consumer information through internal and external sources.
- Reviewed information from vendor leads, google, and other approved sources to locate executable asset information.
- Adhered to governing federal and state laws and regulations along with internal policies.
- Worked with leadership to understand how to increase overall performance.
- Made recommendations for improvements to daily automated and manual processes.
- Performed various administrative duties, e.g., copying, faxing and printing as needed
Contact Tracer (Remote) - MCI TELECOMMUNICATIONS - Melbourne, FL
(2020-08 - 2021-06)
- Worked remotely following company standards for contacting and providing necessary precautions and guidelines for Covid 19 cases.
- Accomplished additional related duties as assigned.
- Accurately updated electronic case files using various legal software tools.
- Successfully completed of various client regulatory compliance certifications.
Claim Specialist - EXPRESS SCRIPTS - Memphis, TN
(2018-10 - 2019-05)
Processed insurance claims for Accredo Health Group Pharmacy. Responsible for processing claims, negotiating settlements, verifying insurance coverage, and reviewing insurance cases. Processing Prior authorizations for rejected claims.
- Reviewed patient information and medical records to accurately prepare and submit claims to insurance companies
- Verified insurance eligibility, benefits, and pre-authorizations to facilitate smooth claim processing
- Resolved billing discrepancies, denied claims, and rejected submissions in a timely manner
- Communicated with patients, insurance companies, and healthcare providers to address billing inquiries and resolve issues
- Analyzed complex billing scenarios, identify discrepancies or errors, and find solutions to ensure accurate reimbursement
- Reconciled accounts, identifying delinquent accounts, and initiating collection procedures when necessary
- Stayed up-to-date with regulations and changes in worker's compensation laws and billing guidelines to ensure accurate and compliant billing practices
- Collaborated with the billing team, administrative staff, and healthcare professionals to optimize revenue cycle management
Pharmacy Technician - WALGREENS - Memphis, TN
(2016-03 - 2018-10)
- Assisted the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with local, state, federal, and Company regulations.
- Prepackaged of stock including preparation of Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals.
- Attended all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.
- pre-packed labels, packaging and labeling of product for bar-code scanning, and quality control procedures.
- Stocked control functions including stock level audits, expiry date checking, stock file maintenance, and maintenance of internal stock movement.
- Performed cleaning of work area and general maintenance of equipment and materials.
- Maintained knowledge of loss prevention techniques.
- Used organizational , prioritization communication & mathematical skills
- Had an overall Knowledge of medication brand and generic names.
- Understood medical terminology and calculations.
- Also understood the importance of and respect the confidentiality of all patient information.
Production Supervisor - FLEXTRONICS - Memphis, TN
(2015-01 - 2015-04)
- Supported the Production management team in project planning and execution
- Ensured Anord Mardix products are manufactured efficiently, effectively and to required deadlines
- Reported any additional production requests and costs to the Production Manager
- Completed daily production meetings, review safety, quality and production issues with their teams
- Provided supervision and leadership to ensure production goals are met
- Conferred with technical or administrative staff to resolve production problems.
- Identified safety, quality and production related issues, assists with root cause analysis and employ validate agreed corrective actions.
- Identified and develops subordinate leadership within the department.
- Prepared and maintains production reports.
- Ensured assigned employees adhere to all relevant health and safety regulations and perform work practices that are safe.
- Supported the recruitment and appraisal processes for production employees
- Managed production employees to ensure standards and quality of work are met and maintained
- Managed team attendance effectively, including holidays, absences, to ensure production is not disrupted
- Managed teamwork output and make adjustments as required to meet goals
- Used continuous improvement processes to increase 'right first time' and to reduce cost and waste
- Improved workplace organization and housekeeping
- Assisted with training and mentoring of Team Leaders and production employees
- Ensured all site requirements are addressed and completed
- Completed Performance Management Process for assigned team members
Lead Retail Customer Service Associate - FED-EX EXPRESS - Memphis, TN
(2014-07 - 2014-12)
- Demonstrated consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Managed production flow to ensure all production orders are done right and on time
- Documented customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
- Performed leadership responsibilities for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Set up complex orders and performs multiple tasks at the same time
- Ensured quality during and after production process
- Ensured communication among shifts
- Coordinated pick-up and delivery of customer orders
- Provided leadership to team members on an assigned shift
- Assisted in the training of store team members
- Collated sorts and organizes customer orders
- Operated the Point of Sale terminal (POS), handles financial transactions and makes change
- Completed required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Followed instructions of supervisors and assists other team members in performing store functions
- Followed FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Secondary responsibility for coordination of all shipping related services and activities, to include:
- Provided customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensured quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offered assistance to customers by suggesting appropriate shipping methods.
- Maintains inventory of shipping supplies
- Assembled parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Performed all other duties as needed or required
Sales Account Representative - CENTRAL TEXAS MARKETING AND MANAGEMENT
(2012-03 - 2012-07)
- Effectively presented and delivered sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals
- Attended all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.
Financial Aid Specialist - BLACKBOARD STUDENT SERVICES - Killeen, TX
(2010-11 - 2011-12)
- Managed and monitored processing of all incoming internal and external mail. Provided materials and training for student workers, center staff and other student services team members to better assist students and prospects with financial aid needs.
- Assisted in managing the workload for the financial aid student employee
- Collected financial aid documents from students and review them for accuracy and request additional documentation as necessary.
- Assisted in updating Colleague regarding student status and adjust awards on AIDE as needed.
- Assisted with financial aid historical student records. Assist with financial aid scanning and retrieval on the Perceptive Content System.
- Managed and maintain the financial aid e-mail account and fax machine.
- Provided front-line support at the Student Services Nexus and answer the financial aid ACD telephone line.
- Reviewed, made recommendations, and adjustments as necessary for professional judgement(s)
- Served as a liaison for the CEP program
- Traveled as needed to correctional facilities to support the CEP program; as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
- Assisted with other tasks in the financial aid office and in Student Services, as needed.
- Other duties done as assigned.
- Was responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same.
Recreational Advisor - WEST FORT HOOD PHYSICAL FITNESS CENTER
(2008-07 - 2010-06)
- Worked with GM to meet NFP standards with respect to club stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
- Partnered with GM to decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
- Supported staff scheduling with the goal of maximizing staffing resources while keeping payroll hours in line budget allotment.
- Held staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
- Partnered with the GM to complete One-on-Ones on time with development goals and objectives.
- Modeled Servant Leadership through daily interactions.
- Worked side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
- Held members accountable to club policies. Deal with member issues promptly and courteously.
- Understood and promoted a safe and healthy club environment.
- Participated in marketing promotions.
- Reported member accidents in a timely manner through the NFP process.
- Provided back-up support for staff as necessary.
