Chanel Arfa

Certified Clinical Medical Assistant (CCMA) with hands-on experience in family medicine and urgent care settings. Skilled in EPIC EMR, patient intake, vital signs, medical histories, specimen collection, prior authorizations, and provider support. Known for compassionate patient care, accurate documentation, strong communication, and maintaining efficient clinical workflows in fast-paced healthcare environments.

Medical Assistant, CCMA at Marshall Family Medicine (2025-07 – Present)

Support providers in a high-volume family medicine clinic through efficient, patient-centered clinical support

• Room patients, obtain vital signs, document medical histories, and prepare patients for provider examinations
• Utilize EPIC EMR for charting, in-basket management, appointment coordination, and accurate clinical documentation
• Process prior authorizations and coordinate with insurance providers to support continuity of care
• Collect, label, prepare, and process laboratory specimens while maintaining infection control standards
• Assist with in-office procedures, room preparation, patient flow, and overall clinical workflow coordination

Medical Assistant Extern at Folsom Urgent Care (2024-11 – 2024-12)

• Obtained and documented vital signs, medical histories, and patient information in a fast-paced urgent care setting
• Prepared patients for examinations and assisted providers with minor procedures and specimen collection
• Maintained accurate electronic medical records and clinical documentation
• Maintained infection control, sanitation, and patient safety standards during high-volume shifts

Barista at Starbucks (2024-08 – 2025-07)

Delivered professional customer service in a fast-paced, high-volume environment

• Maintained accuracy, professionalism, and efficiency in a high-volume customer service environment

Assistant Center Manager at European Wax Center (2023-02 – 2024-08)

• Oversaw daily operations, staff scheduling, customer service, and administrative workflow in a fast-paced environment
• Trained and onboarded new employees while supporting team performance, operational consistency, and client satisfaction

Assistant Manager / Store Manager at California Sun (2021-01 – 2023-02)

• Led hiring, onboarding, staff training, and daily business operations
• Resolved client concerns professionally while maintaining service quality, operational standards, and team support

Medical Assisting Program – Carrington College (2024-04 – 2024-11)

High School Diploma – Walnutwood High School (2022-05)