Chanel Clay

Dynamic, innovative customer service and administrative professional exceeding 10 years of service excellence. Task driven and diligent with a precisely defined eye for detail. Strong interpersonal skills, proven proficiency in effective communication, problem solving, building rapport and positive relationships with customers.

Nutrition Services Assistant at Roseville Area Schools (2025-04 – Present)

• Perform daily school food service operations by preparing and serving healthy meals, maintaining kitchen sanitation, and operating the Point of Sale (POS) system
• Maintain cleanliness and organization in food preparation and service areas following health and safety regulations.
• Conduct regular checks on food storage areas to ensure compliance with safety standards and proper food handling
• Assist in the cleaning and sanitization of kitchen equipment, utensils, and dining areas

Lot Attendant at Recovery Management Solutions (2024-02 – 2024-10)

• Organized and maintained a large vehicle storage lot, optimizing space utilization
• Performed thorough vehicle inspections to identify and document any damage, missing items, or discrepancies.
• Prepared detailed reports documenting any issues or discrepancies found during vehicle inspections, ensuring accurate record-keeping and transparency.
• Effectively communicated with clients and colleagues, ensuring clear understanding and timely resolution of issues.

Operations Agent at Southwest Airlines (2023-06 – 2023-06)

• Maintained meticulous records of flight
• Collaborated with pilots, flight crews and airport staff to ensure timely efficient flight operations
• Calculated documented and ensured the weight and balance for aircraft boarding

Laundry Service Attendant at Beautiful Laundrette (2020-09 – 2021-07)

• Provided exceptional customer service and guidance to customers, resolved inquiries, concerns, and requests in a timely and professional manner.
• Ensured the safe and appropriate use of all laundry machines
• Maintained a clean, organized work environment; ensuring a positive welcoming experience

Office Assistant at Premier Housing Management (2019-02 – 2020-02)

• Managed resident files in accordance with HUD housing program regulations and company policies, ensuring confidentiality and compliance
• Assisted the property manager with the day-to-day operations of the leasing office
• Prepared, verified and processed resident certifications, ensuring accuracy and completeness of all required documents
• Entered essential records into the Yardi software system to maintain accurate and organized records and documentation
• Conducted move-out move-in inspections to assess property conditions

Leasing Specialist at Sherman Associates, Inc. (2016-12 – 2017-04)

• Conducted tours, answered questions pertaining to the property, leased apartment homes to prospective residents
• Assisted in development of marketing plans, internet advertisement
• Performed administrative duties such as rent collection, resident communications
• Prepared monthly and weekly reports summarizing data and trends
• Compiled all necessary paperwork for completion of background checks

Leasing Consultant at The Goodman Group (2014-07 – 2016-12)

• Leased apartment homes; provided tours to prospective residents, assisted with application completion
• Completed resident renewals
• Managed resident files
• Accompanied City Inspector on City Inspections of property to ensure property conditions were in compliance

Certificate in Business Professional Pathways Training – Goodwill Easter Seals (2024-12)

Certificate in Building Inspections Technology – North Hennepin Community College (2023-05)

High School Diploma – Central High School