Chanel Hollins

Compassionate and dedicated professional with more than seven years of experience in nonprofit leadership, victim advocacy, case management, community outreach, and customer service. Skilled at building strong relationships, coordinating resources, solving problems, and supporting individuals through challenging situations. Recognized for excellent communication, organization, and the ability to work effectively with diverse populations.

Nonprofit Leader - It's A New Journey - Minneapolis, MN

(2018-04)

• Provide advocacy, crisis intervention, and case management services for survivors of domestic violence and sexual assault.
• Develop, implement, and monitor individualized safety plans tailored to client needs.
• Conduct community outreach and educational presentations to increase awareness of domestic violence prevention and available resources.
• Recruit and engage participants for weekly support groups and community programs.
• Collaborate with community organizations, social service agencies, and partner providers to connect clients with housing, legal, medical, and financial resources.
• Maintain confidential client records while ensuring compliance with organizational policies.
• Write articles, biographies, essays, and other nonfiction content to educate, inform, and inspire community audiences.
• Participate in public speaking engagements, book launches, and collaborative writing projects.

Housekeeper - Crowne Plaza Hotel - Bloomington, MN

(2017-08 - 2020-06)

• Maintained guest rooms and public areas to high cleanliness and hospitality standards.
• Restocked supplies and ensured rooms were prepared for incoming guests.
• Sanitized equipment and surfaces using proper cleaning and disinfecting procedures.
• Reported maintenance concerns, lost-and-found items, and safety issues promptly.
• Worked efficiently in a fast-paced environment while meeting daily productivity goals.

Laundry Attendant - Edina Laundry Company - St. Louis Park, MN

(2016-10 - 2017-08)

• Operated commercial laundry and dry-cleaning equipment safely and efficiently.
• Sorted, cleaned, folded, packaged, and organized customer laundry.
• Maintained equipment through routine cleaning and preventative maintenance.
• Ensured quality standards and timely completion of customer orders.

Associate - Criminal Justice - AIU of Atlanta (2022-04)